Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking individuals seeking jobs in Sofia, Bulgaria. This position comes with fully paid relocation, making it a fantastic chance to explore a vibrant city while advancing your career. We are looking for motivated candidates who are eager to immerse themselves in their roles and enjoy the benefits of a supportive work environment.

Key Responsibilities

• Engage with clients and customers in Polish, providing exceptional service and support.
• Work collaboratively with various teams to address customer needs and company objectives.
• Handle inquiries and communications professionally, ensuring clarity and quality in all interactions.
• Participate in ongoing training and development opportunities to enhance skill sets and company knowledge.
• Contribute to team goals and initiatives, sharing insights to improve processes and service delivery.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Norwegian Customer Support Advisor specializing in Delivery Services. This remote position allows you to work from anywhere in Greece while providing exceptional support to our Norwegian-speaking clients. As a vital member of our team, you will assist customers in navigating our delivery services, ensuring timely and efficient resolution of their inquiries and issues.

Key Responsibilities

• Deliver outstanding customer support to Norwegian-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with inquiries regarding delivery services, timelines, and tracking information.
• Resolve issues and complaints effectively, ensuring customer satisfaction throughout the process.
• Document customer interactions accurately in our CRM system for tracking and follow-up purposes.
• Collaborate with warehouse and logistics teams to address and escalate issues when necessary.
• Stay informed about service updates and company policies to provide accurate support to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a German Client Care Consultant for a new online payment platform based in Athens. This is a unique opportunity to be part of a pioneering team that is dedicated to providing top-tier support to our German-speaking clients as they navigate our innovative payment solutions. If you're passionate about customer care and technology, we want you on our team!

Key Responsibilities

• Provide exceptional support to German-speaking clients through multiple communication channels, including phone, email, and chat.
• Assist clients with onboarding processes and ensure they understand the functionalities of the new online payment platform.
• Identify and resolve client issues promptly while maintaining a high level of customer satisfaction.
• Educate clients on best practices for using the payment platform to optimize their experience.
• Document client interactions and provide feedback to improve service offerings and client experience.
• Collaborate with internal teams to develop training materials and support resources for clients.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for a French Customer Support Representative for a prestigious Jewelry Company, with the flexibility of working remotely from Athens, Greece. This role is perfect for individuals who possess a passion for luxury products and exceptional customer service. You will play a key role in supporting French-speaking clients, ensuring they receive superior assistance and guidance regarding their jewelry inquiries.

Key Responsibilities

• Provide dedicated customer support to French-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries related to jewelry products, orders, and company policies.
• Resolve customer issues and complaints efficiently to maintain high levels of satisfaction.
• Accurately document customer interactions and feedback in our CRM system.
• Collaborate closely with the sales and product teams to ensure exceptional service delivery.
• Stay informed about the latest jewelry trends, collections, and industry developments.

Requirements

Mercier Consultancy MD is seeking a motivated Dutch Customer Success Specialist to join our team in a fully remote capacity across Greece! This is an exceptional opportunity to work with a dynamic team while providing outstanding support to our Dutch-speaking clients from the comfort of your own home. As a Customer Success Specialist, you will play a pivotal role in ensuring our clients receive the best possible guidance and support in utilizing our services.

Key Responsibilities

• Serve as the primary contact for Dutch-speaking clients, cultivating strong relationships to enhance their overall experience.
• Assist clients in understanding and effectively using our products and services to achieve their goals.
• Proactively track client satisfaction levels and offer personalized resources for their success.
• Maintain comprehensive records of client interactions and feedback in our CRM system.
• Work closely with different teams to resolve client issues and implement effective solutions.
• Keep abreast of industry trends to provide meaningful insights to clients.

Requirements

Mercier Consultancy MD is proud to present an exciting opportunity for a Danish Customer Support Representative for a leading Domestic Appliance Company, working remotely from Greece. In this role, you will become an integral part of a team dedicated to providing exceptional support to Danish-speaking customers. Your expertise and commitment will help ensure that clients receive the highest level of service as they navigate their inquiries and issues.

Key Responsibilities

• Act as the primary point of contact for Danish-speaking customers via phone, email, and chat, providing exceptional support for domestic appliance products.
• Assist customers with product inquiries, troubleshooting, and after-sales support.
• Resolve customer complaints and technical issues efficiently, ensuring a positive customer experience.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with the technical and product teams to provide comprehensive solutions to customer queries.
• Stay updated on product knowledge, features, and services to provide informed assistance to customers.

Requirements

Move to Improve and bring the company forward

An important part of the DOF culture is to learn from the experienced and skilled people we are so fortunate to recruit. If you feel that you can contribute and make us better, we promise you that we are always open to ideas and innovation. After all, it is the culture of innovation that has made DOF one of the most exciting places to work. In DOF you can make a difference in an environment ready to solve problems and implement good ideas quickly. And who knows? Perhaps you will learn something from your new colleagues, as well.

We offer an exciting opportunity to be at very heart of developing efficient and modern finance, HR and business processes functions in a fast changing, dynamic industry - and plenty of opportunity to grow, apply your knowledge, skills and experience in DOF’s core activities.

We currently have an immediate job opportunity for a Lead Structural Design Engineer to join our team.

The Lead Structural Design Engineer's purpose is to equip and lead the Design team to contribute technical expertise and experience across projects and tenders, providing guidance based on calculated results and analysis. 

About the Role

Excelya is on the lookout for a talented Statistical Programmer to join our dynamic team. We are dedicated to upholding our core values of Audacity, Care, and Energy, and we believe that each member of our team plays a pivotal role in advancing clinical research through precise and insightful statistical analysis.

As a Statistical Programmer, you will leverage your expertise to analyze and interpret complex clinical data, ensuring our studies meet the highest standards of quality and compliance. This role not only allows you to showcase your programming skills but also provides the opportunity to collaborate with a diverse group of professionals committed to making a tangible impact in healthcare.

Key Responsibilities:

Join Mercier Consultancy MD as a Dutch Speaking Sales Specialist and embark on an exciting career journey while working (remotely) from Bulgaria with paid relocation! We are looking for dynamic sales professionals who communicate fluently in Dutch and possess a passion for sales and customer relationships. In this pivotal role, you will engage with potential clients, identify their needs, and provide them with exceptional solutions tailored to the Dutch-speaking market.

Key Responsibilities

• Research and identify new business opportunities within the Dutch market.
• Conduct targeted sales outreach, including phone calls and video meetings, to present our services effectively.
• Develop and maintain strong relationships with clients to ensure continued business.
• Manage the sales pipeline and maintain accurate records in our CRM software.
• Collaborate with internal teams to refine sales strategies and improve customer engagement.
• Meet or exceed monthly sales targets to contribute significantly to our business growth.

Requirements

Embark on an exciting career journey with Mercier Consultancy MD as a Dutch Speaking Order to Cash Specialist! This unique opportunity allows you to work in Bulgaria, complete with paid relocation benefits. In this role, you will be instrumental in handling the order to cash process, ensuring a top-notch experience for our Dutch-speaking customers.

Key Responsibilities

• Oversee the order to cash cycle, from order entry to invoicing and payment collection.
• Engage with Dutch-speaking clients to facilitate effective communication and resolve order inquiries.
• Work closely with cross-functional teams to optimize processes and enhance client satisfaction.
• Maintain and update the ERP system to ensure accurate order management and financial records.
• Identify and analyze trends in order processing to improve efficiency and service quality.
• Adhere to company policies and external regulations throughout the order management process.

Requirements