Mercier Consultancy MD is excited to offer Polish Speaking Jobs in Sofia, Bulgaria, with a fully paid relocation package! This opportunity is perfect for Polish speakers seeking a new adventure and a rewarding career in a vibrant work environment. Join our enthusiastic team, where you will utilize your language skills while making a positive impact through your work.

Key Responsibilities

• Engage with Polish-speaking customers to provide high-quality support through various communication channels.
• Assist clients in navigating inquiries about products and services, ensuring thorough understanding and satisfaction.
• Document customer interactions accurately in our database and provide feedback for continuous improvement.
• Collaborate with internal teams to address customer needs and enhance service delivery.
• Participate in training and development sessions to keep up with industry knowledge and company updates.
• Support promotional campaigns and initiatives through effective customer communication.

Requirements

Mercier Consultancy MD invites you to join our Dutch Customer Support Team in Bulgaria, with paid relocation included! This opportunity is perfect for those eager to immerse themselves in a new culture while providing outstanding service to our Dutch-speaking clients. As a vital member of our team, you will ensure that every customer interaction is positive and efficient.

Key Responsibilities

• Provide exceptional customer service to Dutch-speaking clients through various channels such as phone, email, and live chat.
• Address customer inquiries regarding products, services, and account issues promptly and professionally.
• Manage and resolve customer complaints while maintaining a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system and suggest improvements where needed.
• Work collaboratively with cross-functional teams to solve complex issues and enhance the overall customer experience.
• Stay updated on product knowledge, policies, and industry trends to provide informed support.

Requirements

Join the dynamic team at Mercier Consultancy MD as an Italian Support Specialist for a leading US Parcel Service! This role is based in Greece and offers you the opportunity to connect with Italian-speaking customers, assisting them with their shipping and logistics needs. Your dedication to providing exceptional support will ensure customer satisfaction and contribute to our mission of excellence.

Your Role

As an Italian Support Specialist, you will be responsible for resolving customer inquiries related to parcel delivery and logistics. Utilizing your fluency in Italian, you will communicate effectively with customers through various channels, ensuring that their experiences with our services are seamless and positive.

Key Responsibilities

• Handle inbound customer inquiries in Italian via phone, chat, and email regarding parcel services.
• Provide accurate information about shipping options, tracking, and delivery times.
• Troubleshoot issues and resolve customer concerns with a focus on first-contact resolution.
• Maintain detailed records of customer interactions and feedback for quality assurance.
• Collaborate with the logistics team to ensure prompt and effective service delivery.
• Stay informed about operational updates and service changes to relay accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer exciting Danish Speaking opportunities in Sofia, Bulgaria, complete with a fully paid relocation package. We are looking for dynamic individuals passionate about customer service and eager to make a difference in their roles. You will engage with clients in Danish, ensuring they receive outstanding service while enjoying the vibrant culture of Bulgaria.

Key Responsibilities

• Provide exceptional customer support in Danish via various channels including phone, email, and live chat.
• Assist customers through inquiries, resolving issues efficiently and effectively.
• Document all customer interactions accurately in our CRM system to ensure a seamless service experience.
• Work closely with other teams to relay customer feedback and enhance operational processes.
• Stay informed on product offerings and relevant industry knowledge to provide informed advice.
• Participate in training sessions and other professional development opportunities.

Requirements

Mercier Consultancy MD is thrilled to offer exciting opportunities for Czech Speaking professionals in the vibrant city of Sofia, Bulgaria. We are looking for motivated individuals ready to embark on a new career path with a fully paid relocation package. This position is perfect for candidates who want to immerse themselves in a new culture while leveraging their Czech language skills.

Key Responsibilities

• Provide high-quality customer support or advisory services to Czech-speaking clients through various communication channels.
• Assist customers with inquiries, product information, and issue resolution, ensuring exceptional service delivery.
• Document all customer interactions accurately in our CRM system for tracking and continuous improvement.
• Work collaboratively with team members to enhance processes and customer experience.
• Maintain up-to-date knowledge of products and services to deliver accurate information to clients.
• Engage in training and development opportunities to enhance your skills and contribute effectively to the team.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Ready to swap grey skies for Greek sunshine?

Our client in Greece is partnering with Dyson, one of the world’s most innovative tech brands — and they’re looking for Dutch-speaking Customer Support Specialists who want more than just a job. They want a life abroad.

This is your chance to build an international career while living by the sea, enjoying Mediterranean food, and experiencing a culture where people actually take their coffee breaks seriously.

About the Role
You’ll support Dyson customers and help them get the most out of their products — from troubleshooting to guiding them through features and repairs. No need to be a tech genius from day one; you’ll get full training.

Your Daily Tasks Will Include:

• Handling calls, messages and emails from Dyson users
• Helping with product questions, troubleshooting and usage tips
• Processing warranties, repairs, and replacements
• Recommending products based on customer needs
• Ensuring customers have a smooth, positive experience
• Collaborating with a professional, international team

Requirements

Strong communication skills in Dutch and English

A detail-oriented and problem-solving mindset

Ability to stay calm when things don’t go as planned

Join Mercier Consultancy MD as a Dutch Speaking Solutions Consultant, where you can choose to work in either Greece or Bulgaria! We are looking for a talented individual who is passionate about client relations and solutions consulting. In this role, you will engage with clients to understand their needs and provide tailored solutions that enhance their business outcomes. This is a fantastic opportunity to work in a vibrant environment while enjoying the beautiful surroundings of either Greece or Bulgaria.

Key Responsibilities

• Interact with clients through in-depth consultations to gather their requirements and understand their business objectives.
• Create and present customized solutions that effectively address client challenges and align with their goals.
• Provide expert advice and recommendations as a trusted advisor to clients, ensuring satisfaction with our solutions.
• Collaborate with cross-functional teams to ensure seamless implementation and ongoing support of solutions.
• Facilitate training sessions to empower clients in maximizing the benefits of our products.
• Remain updated on industry trends and emerging technologies to offer relevant advice to clients.

Requirements

Join the team at Mercier Consultancy MD as a Dutch Speaking Customer Service Representative and experience the thrill of delivering exceptional service from a beautiful location in Greece!

This role offers you the unique opportunity to work remotely while assisting our valued Dutch-speaking clients. You will be equipped with the tools and training you need to succeed in a supportive and dynamic environment.

What You’ll Do:

• Provide outstanding customer support to Dutch-speaking clients through phone, email, and chat.
• Address inquiries promptly and ensure customer satisfaction with every interaction.
• Collaborate with the team to enhance service processes and promote a positive customer experience.
• Engage in continuous learning and development to stay updated on product knowledge and systems.
• Enjoy the flexibility of a remote work environment while forming strong connections with colleagues.

Requirements

Who We’re Looking For:

• Fluency in Dutch (both written and spoken).
• Exceptional communication and customer service skills.
• Ability to work effectively in a remote team setting.
• Strong problem-solving skills and a proactive approach.
• A willingness to embrace a remote lifestyle in Greece while delivering top-notch customer service.

Benefits

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Content Moderator for Social Media to be based in Greece! This position includes a paid relocation package, offering you the chance to work in a beautiful Mediterranean country while ensuring a positive online experience for users. As a Content Moderator for Social Media, you will be responsible for reviewing and monitoring user-generated content, ensuring that it aligns with community guidelines and standards.

Key Responsibilities

• Moderate and evaluate user-generated content on social media platforms in Dutch to ensure compliance with community guidelines.
• Accurately classify and assess content based on established moderation policies.
• Identify and report inappropriate content or violations to the relevant teams.
• Provide insights on content trends and user interactions to enhance moderation strategies.
• Collaborate with team members to improve content moderation practices and efficiency.
• Stay updated on company policies related to content moderation and social media engagement.

Requirements