Join Mercier Consultancy MD as an Italian Speaking Client Advisor in sunny Athens, Greece, with paid relocation support! This is an incredible opportunity for individuals who are passionate about customer service and eager to work in a vibrant and culturally rich city. As a Client Advisor, you will provide tailored assistance to our Italian-speaking clients, helping them navigate our services and ensuring they receive exceptional support.

Key Responsibilities

• Serve as the primary point of contact for Italian-speaking clients, addressing inquiries and providing solutions via phone, email, and chat.
• Build and maintain strong relationships with clients to encourage loyalty and satisfaction.
• Guide clients through our services, helping them to make informed decisions based on their needs.
• Document interactions and successes in the CRM system for future reference.
• Collaborate with various internal teams to enhance the overall client experience.
• Stay updated on product developments and industry trends to advise clients effectively.

Requirements

At OB Streem, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become the leading end-to-end logistics service provider that delivers intelligent solutions for customers around the world.

We grew bolder, bigger and better, enriched by our legacy companies, Orphee Beinoglou, internationally known as ORBIT (Orphee Beinoglou International Transports) and Makios Logistics. From both, we inherit a tradition that spans a century, having set the highest standards in freight forwarding, moving and logistics services across the Balkans and the Eastern Mediterranean. We also pick the dynamics of enterprises that grew into a flexible handlers of diverse logistics needs, with one of the largest truck fleets in the region.

We are actively seeking for highly motivated Road Freight Operators, with passion for for logistics and efficient cargo management, from those starting their careers to experienced experts ready to lead, to join our Road Freight Forwarding team.

The Road Freight Operator, will play a pivotal role in ensuring the smooth and efficient execution of import shipments for clients.

Mercier Consultancy MD is thrilled to announce the opening for German Speaking Customer Service Representatives within the aviation industry. This position is ideal for individuals who are passionate about aviation and possess exceptional customer service skills. You will play a key role in ensuring that our customers receive outstanding support in German, helping them navigate their inquiries related to flight services, bookings, and customer assistance.

Key Responsibilities

• Handle customer inquiries related to aviation services, including flight bookings, cancellations, and general inquiries via phone, email, and live chat in German.
• Provide accurate information about flight schedules, ticketing, and airline policies.
• Assist customers with managing their travel arrangements and addressing any concerns effectively.
• Resolve issues and complaints with a customer-first approach, ensuring satisfaction.
• Document and maintain records of customer interactions in the CRM system.
• Collaborate with different teams to ensure smooth service delivery.
• Stay informed about current industry updates, routes, and company policies to provide accurate assistance.

Requirements

Mercier Consultancy MD is excited to open applications for the role of Dutch Speaking Customer Service Representatives in the telecommunications industry. This position is perfect for individuals who thrive in fast-paced environments and are passionate about helping customers navigate their telecommunications needs. As a representative, you will communicate with customers in Dutch, providing assistance, resolving issues, and ensuring they receive the highest level of service.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, plans, and devices via phone, email, and live chat in Dutch.
• Provide support for service activation, troubleshooting, and billing inquiries.
• Assist customers with account management, including changes to plans and services.
• Resolve issues and complaints efficiently, ensuring customer satisfaction.
• Maintain up-to-date knowledge of telecommunications products and services.
• Accurately document customer interactions in the customer relationship management (CRM) system.
• Collaborate with technical support teams to address service-related challenges.

Requirements

Mercier Consultancy MD is on the lookout for dynamic and customer-oriented individuals for the position of Dutch Speaking Customer Service Representatives in an engaging retail environment. In this role, you will provide outstanding support to customers, assisting them with their queries and ensuring a positive shopping experience. Your primary focus will be on effectively communicating in Dutch, helping our customers feel valued and understood.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat in Dutch.
• Provide product information, assist with orders, and resolve issues related to customer purchases.
• Handle returns, exchanges, and refunds in accordance with company policies.
• Maintain a positive and professional attitude while interacting with customers.
• Document customer interactions and ensure follow-ups are completed.
• Collaborate with team members to enhance customer satisfaction and streamline processes.
• Stay informed about product lines and promotions to better assist customers.

Requirements

Mercier Consultancy MD is proud to offer a rewarding opportunity for Dutch Speaking Customer Service Representatives in the Government & Public Sector industry. This position is ideal for individuals who are passionate about service and dedicated to assisting the public with their inquiries. You will serve as a vital link between citizens and government services, providing clear and accurate information while demonstrating a strong commitment to public service.

Key Responsibilities

• Handle inquiries from the public regarding government services, programs, and policies via phone, email, and chat in Dutch.
• Provide accurate information and guidance to citizens in a friendly and professional manner.
• Assist in troubleshooting issues related to public services and facilitate necessary follow-ups.
• Document all customer interactions and ensure proper record-keeping.
• Work collaboratively with government departments to resolve inquiries effectively.
• Stay informed about changes in government policies and services to provide up-to-date information.

Requirements

We are OB Streem, a leading end-to-end logistics provider delivering intelligent and innovative solutions in Southeast Europe. Our rich heritage stems from decades of expertise with ORBIT (Orphee Beinoglou International Transports) and Makios Logistics and drives our forward-thinking approach in providing excellence in service.

We believe every journey begins with a commitment—to our clients and our team. With a deep-rooted passion and a drive to redefine industry standards, we strive to create seamless logistics solutions that empower businesses and individuals alike. Our mission is to navigate the complexities and challenges of global logistics, ensuring flexibility, reliability, efficiency, and an unwavering focus on customer satisfaction.

As part of the OB Streem family, you will be contributing to maintain a legacy of excellence while being empowered to innovate, collaborate, and make a meaningful impact every day. If you share our vision of transforming logistics into an experience of trust and reliability, we invite you to embark on this exciting journey with us.

We are actively looking for a Sales Support Specialist to join our team in our offices located in Piraeus.

At OB Streem, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become the leading end-to-end logistics service provider that delivers intelligent solutions for customers around the world.

We grew bolder, bigger and better, enriched by our legacy companies, Orphee Beinoglou, internationally known as ORBIT (Orphee Beinoglou International Transports) and Makios Logistics. From the former, we inherit a tradition that spans a century, having set the highest standards in freight forwarding, moving and logistics services across the Balkans and the Eastern Mediterranean. From the latter, we pick the dynamics of a 90-year enterprise that grew into a flexible handler of diverse logistics needs, with one of the largest truck fleets in the region.

We are actively seeking for an ERP Consultant, with a passion in implementation and optimization of ERP systems, to join our team at our offices in Marousi.

As an ERP Consultant, you will play a critical role regarding the implementation, configuration, and maintenance of ERP systems. This role involves understanding the business processes, customizing the ERP solution to meet the unique requirements of the organization and contributes to its overall success.

At OB Streem, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become the leading end-to-end logistics service provider that delivers intelligent solutions for customers around the world.

We grew bolder, bigger and better, enriched by our legacy companies, Orphee Beinoglou, internationally known as ORBIT (Orphee Beinoglou International Transports) and Makios Logistics. From the former, we inherit a tradition that spans a century, having set the highest standards in freight forwarding, moving and logistics services across the Balkans and the Eastern Mediterranean. From the latter, we pick the dynamics of a 90-year enterprise that grew into a flexible handler of diverse logistics needs, with one of the largest truck fleets in the region.

We are seeking for highly motivated Business Development Professionals with a passion for customer service & business development, to join our Freight Forwarding team in Piraeus.

At OB Streem, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become the leading end-to-end logistics service provider that delivers intelligent solutions for customers around the world.

We grew bolder, bigger and better, enriched by our legacy companies, Orphee Beinoglou, internationally known as ORBIT (Orphee Beinoglou International Transports) and Makios Logistics. From the former, we inherit a tradition that spans a century, having set the highest standards in freight forwarding, moving and logistics services across the Balkans and the Eastern Mediterranean. From the latter, we pick the dynamics of a 90-year enterprise that grew into a flexible handler of diverse logistics needs, with one of the largest truck fleets in the region.

We are seeking a detail-oriented and proactive CRM Specialist to join our Commercial Excellence team in Marousi.

As a CRM Specialist, you will be responsible for managing and optimizing our Customer Relationship Management (CRM) system to ensure smooth operations across sales, marketing, and customer service. You will support end-users, ensure data accuracy, generate reports and insights, and drive adoption of CRM best practices, enabling OB Streem to deliver exceptional customer experiences and achieve commercial growth.

Responsibilities