Finnish Speaking Customer Service for Food & Beverage industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Food & Beverage industry. If you are passionate about food, hospitality, and providing outstanding customer service, this role is for you. You will assist customers by addressing their inquiries and enhancing their dining and purchasing experiences, all while communicating effectively in Finnish.
Key Responsibilities
- Manage customer inquiries related to food and beverage products, services, and promotions via phone, email, and live chat in Finnish.
- Provide information on menu items, nutrition, ingredients, and preparation methods.
- Assist customers with order placements, modifications, and inquiries regarding delivery or service.
- Address and resolve customer complaints and issues promptly and courteously.
- Document all customer interactions accurately in the CRM system for future reference.
- Collaborate with kitchen and service teams to ensure a seamless customer experience.
- Stay informed on food and beverage trends to deliver relevant and engaging customer interactions.
Requirements