Mercier Consultancy MD is excited to announce an opening for a Polish Speaking Digital Trust and Safety Specialist based in Bulgaria, complete with a welcome bonus! In this critical role, you will help ensure the safety and integrity of our online platforms by monitoring content, addressing safety concerns, and implementing strategies that enhance user trust. Your expertise will be pivotal in creating a secure online environment.

Key Responsibilities

• Monitor user-generated content and interactions to identify and respond effectively to potential violations of safety policies.
• Conduct comprehensive investigations into reported safety incidents, gathering and analyzing evidence to inform decision-making.
• Collaborate with various teams to create and enhance policies that promote digital safety and trust across platforms.
• Prepare detailed reports on safety incidents and trends to inform organizational strategies and improve safety measures.
• Stay updated on digital safety trends and best practices to proactively enhance our community standards.
• Engage directly with users to educate them about safety practices and foster a sense of community awareness regarding online risks.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Polish Speaking Digital Trust & Safety Specialist in Sofia, Bulgaria, with an attractive bonus structure. In this pivotal role, you will be responsible for ensuring a safe and trustworthy online environment for our users. Your expertise will be essential in monitoring content, addressing safety concerns, and enforcing community standards across our digital platforms.

Key Responsibilities

• Monitor user-generated content and interactions to detect and handle potential violations of safety policies.
• Conduct in-depth investigations into reported incidents and apply analytical skills to evaluate evidence and recommend suitable actions.
• Collaborate with cross-functional teams to improve and develop policies aimed at enhancing digital safety.
• Compile and present comprehensive reports on safety incidents and trends to support organizational strategies.
• Stay informed about the latest trends and best practices in digital safety to proactively enhance our protocols.
• Engage with users to promote awareness of safety practices and encourage responsible online behavior.

Requirements

Mercier Consultancy MD is thrilled to offer exciting Dutch Speaking job opportunities in Sofia, Bulgaria, complete with a fully paid relocation package. This is an exceptional chance for individuals who are fluent in Dutch and looking to advance their careers in a vibrant city rich in culture and opportunity. Join us in providing top-notch service and support while experiencing the stunning landscapes and lively atmosphere of Sofia.

Key Responsibilities

• Engage with Dutch-speaking clients across various service channels, ensuring their inquiries and concerns are addressed promptly and professionally.
• Provide product information, assistance, and solutions tailored to client needs through phone, email, and live chat.
• Document all client interactions accurately in our CRM system to maintain high-quality service standards.
• Collaborate with team members to optimize processes, enhance service delivery, and improve customer satisfaction.
• Stay informed about the latest product offerings and industry trends to provide knowledgeable support to clients.
• Deliver ongoing feedback to management regarding customer insights and service improvements.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for a Czech Speaking Digital Trust and Safety Specialist based in Sofia, Bulgaria. In this crucial role, you will play an integral part in maintaining a safe online environment for users by monitoring content, managing safety incidents, and enforcing community guidelines. Your contributions will be key in promoting a culture of trust and security within the digital landscape.

Key Responsibilities

• Continuously monitor user-generated content and interactions to identify and mitigate potential violations of safety standards.
• Conduct detailed investigations into reported safety incidents, employing analytical skills to assess evidence and recommend appropriate actions.
• Collaborate with various teams to develop and enhance policies that foster a secure digital environment.
• Prepare analytical reports outlining safety incidents and trends for management review and strategic planning.
• Keep updated on emerging trends and challenges in digital safety to proactively adjust protocols and practices.
• Engage with users to educate them about safety practices and encourage responsible online behavior.

Requirements

We are looking for a highly responsible and tech-savvy Content Management Specialist to support daily ecommerce operations for our Shopify store. This role is ideal for someone who loves working with digital tools, learns fast, and takes pride in getting things done accurately and on time.

What You'll Be Doing:

• Execute day-to-day operational tasks within the Shopify platform to ensure smooth ecommerce performance.
• Upload new products, update existing listings, manage SKUs, inventory, and product data as instructed.
• Complete tasks in a timely and reliable manner with strong attention to detail and accuracy.
• Support Ecommerce Specialist and Ecommerce Manager with additional operational tasks as needed.
• Quickly learn and adapt to new ecommerce tools, software, and internal workflows.
• Maintain quality and consistency across product content and store assets.

What You Need:

We are looking for a highly analytical and detail-oriented Analyst / Business Assistant who will support executive decision-making through modeling, data control, and operational coordination.

This role combines analytical work, product support, and operational assistance — ideal for someone who is fast, structured, and comfortable working directly with top management..

Responsibilities

• Build and maintain financial and operational models to support strategic decisions.
• Assist with procurement and logistics of mining equipment (selection, delivery coordination, cost tracking).
• Monitor and analyze key product metrics:

– NFT pricing

– automatic shutdown system

– “miner in installments” product

• Develop and update profitability and cost-efficiency models for hosting services.
• Maintain several operational spreadsheets and dashboards, ensuring daily updates and 100% data accuracy.
• Prepare short reports, insights, and options for decision-making.
• Work closely with executive leadership to support ongoing operational and strategic initiatives.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Portuguese Speaking Customer Service Representatives for a leading Tobacco Company in Greece. This role is ideal for individuals who are passionate about providing excellent customer service while working in a dynamic industry. As a customer service representative, you will assist clients with their inquiries and concerns regarding tobacco products, ensuring a high standard of service in Portuguese.

Key Responsibilities

• Manage customer inquiries related to tobacco products, regulations, and promotions via phone, email, and live chat in Portuguese.
• Provide clear and accurate information regarding product availability and features.
• Assist customers with order placements, account management, and resolving issues effectively.
• Document all customer interactions meticulously within our CRM system.
• Collaborate with the sales and marketing teams to ensure a consistent customer experience.
• Stay informed about industry trends and product developments to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Icelandic Speaking positions in the vibrant city of Sofia, Bulgaria, complete with a fully paid relocation package! We are seeking dynamic individuals who are fluent in Icelandic and are ready to embark on a new adventure while contributing to our diverse team. This role is perfect for those looking to combine their language skills with their professional experience.

Key Responsibilities

• Engage with Icelandic-speaking clients through various communication channels, providing exceptional service and support.
• Assist customers with inquiries related to our services, delivering accurate information and solutions promptly.
• Collaborate with internal teams to ensure cohesive communication and problem resolution for clients.
• Document customer interactions and maintain detailed records in our CRM system.
• Contribute to team projects and initiatives aimed at enhancing customer satisfaction and engagement.
• Stay informed about our products and services to provide relevant and informed assistance to customers.

Requirements

Mercier Consultancy MD is pleased to announce an opening for German Speaking Customer Service Representatives for a leading financial services company located in Athens. This role is perfect for individuals who are detail-oriented and are passionate about providing exceptional service within the financial sector. As a customer service representative, you will assist clients with their inquiries and ensure they receive knowledgeable support in German.

Key Responsibilities

• Handle customer inquiries related to financial products and services via phone, email, and chat in German.
• Provide information on account management, investment options, and financial regulations.
• Assist customers with transaction processing, problem resolution, and account updates.
• Document all customer interactions accurately in the CRM system for tracking and follow-up.
• Work closely with internal teams to ensure customer issues are resolved efficiently and effectively.
• Stay informed about market trends and changes in financial services to offer relevant advice to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Danish Speaking Customer Service Representatives for an E-commerce Company based in Greece. This position is ideal for individuals who are passionate about online shopping and are dedicated to providing outstanding service. As a key member of our customer service team, you will assist Danish-speaking customers by addressing their inquiries and ensuring they have a seamless shopping experience.

Key Responsibilities

• Handle customer inquiries related to orders, shipping, returns, and product information via phone, email, and live chat in Danish.
• Assist customers in navigating the e-commerce platform and provide detailed information on products and services.
• Resolve any issues or complaints regarding orders, transactions, or account management promptly and professionally.
• Document customer interactions accurately in our CRM system.
• Collaborate with various teams, including logistics and sales, to enhance customer satisfaction.
• Stay updated on promotions, product launches, and e-commerce trends to provide relevant information to customers.

Requirements