Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is delighted to announce an exciting opportunity for Polish Speaking Customer Service Representatives specializing in Subscription-Based Services, based in beautiful Greece. This role is perfect for individuals who possess a passion for providing exceptional customer support in a vibrant service environment. As a representative, you will assist customers in navigating their subscription inquiries, ensuring a seamless experience all while speaking Polish.

Key Responsibilities

• Manage customer inquiries regarding subscription services, including account management, billing issues, and service updates via phone, email, and chat in Polish.
• Provide detailed information to customers about subscription plans, features, and pricing.
• Assist customers with the onboarding process and guide them through service utilization.
• Resolve complaints and issues efficiently to ensure high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system for record-keeping and follow-up.
• Collaborate with cross-functional teams to enhance service delivery and respond to customer needs.
• Stay informed about industry trends and service offerings to provide accurate assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Polish Speaking Customer Service Representative to join our property management team in beautiful Greece. In this role, you will be the primary point of contact for our Polish-speaking clients, ensuring they receive exceptional service as they navigate their property management needs.

Key Responsibilities

• Provide outstanding customer support in Polish through various channels including phone, email, and live chat.
• Assist clients with inquiries related to property management services, contracts, and regulations.
• Efficiently resolve customer issues and complaints, ensuring high levels of customer satisfaction.
• Document and maintain accurate records of customer interactions in our CRM system.
• Collaborate with other departments to improve service delivery and address client concerns.
• Stay informed about the property management industry and regulatory requirements to provide accurate information.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives to join a leading Telecommunications Company based in Greece. This position is perfect for individuals who are passionate about technology and are committed to providing exceptional customer support in Polish. As a member of our team, you will assist customers with inquiries related to telecommunications products and services while enjoying the beautiful setting of Greece.

Key Responsibilities

• Respond to customer inquiries regarding telecommunications services, products, and account management via phone, email, and live chat in Polish.
• Provide detailed information on service plans, pricing, and promotional offers.
• Assist customers with billing inquiries, technical support, and account issues.
• Resolve customer complaints and issues efficiently, ensuring a positive customer experience.
• Document all customer interactions accurately in the CRM system for quality assurance.
• Collaborate with technical teams and other departments to facilitate service delivery and enhance customer satisfaction.
• Stay updated on the latest telecommunications trends and products to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives to join a leading SaaS company based in Greece. This role is perfect for individuals who are enthusiastic about technology and dedicated to providing exceptional customer support. As a vital member of our team, you will assist clients in navigating our software solutions while communicating effectively in Polish.

Key Responsibilities

• Manage customer inquiries related to software products and services via phone, email, and chat in Polish.
• Provide clients with comprehensive information regarding product features, troubleshooting, and technical assistance.
• Assist customers with onboarding and guide them through the software setup and usage.
• Resolve issues, complaints, and technical questions rapidly, ensuring customer satisfaction.
• Document all customer interactions accurately in the CRM system for follow-ups and quality control.
• Collaborate with technical teams to improve the customer experience and resolve complex issues.
• Stay updated on industry trends and software developments to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce a position for Polish Speaking Customer Service Representatives for an Online Marketplace, offering the flexibility to work remotely from Greece. This role is perfect for individuals who have a passion for e-commerce and customer support. As a representative, you will assist customers in Polish, providing them with a seamless online shopping experience and addressing their inquiries about products and services.

Key Responsibilities

• Respond to customer inquiries related to online orders, product details, and marketplace policies through phone, email, and chat in Polish.
• Assist customers with account issues, payment inquiries, and order tracking.
• Resolve customer complaints and escalations with a focus on providing excellent service.
• Document all customer interactions accurately in our CRM system.
• Collaborate with logistics and product teams to ensure timely resolution of issues and customer satisfaction.
• Stay updated on marketplace offers, products, and industry trends to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for Polish Speaking Customer Service Representatives to join our team in Greece, specifically focused on IT Support Services. This role is perfect for individuals who are passionate about technology and helping others. In this position, you will provide exceptional customer support in Polish, assisting clients with their IT-related inquiries and ensuring a positive service experience.

Key Responsibilities

• Respond to customer inquiries regarding IT support services via phone, email, and live chat in Polish.
• Assist customers with technical issues, troubleshooting, and product guidance.
• Document all customer interactions and technical solutions in our CRM system for quality assurance.
• Collaborate with technical teams to resolve complex issues and ensure customer satisfaction.
• Educate clients on best practices and software features to optimize their use of technology.
• Stay updated on the latest trends in IT and support services to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for an Insurance Company based in Greece. This role is perfect for individuals who are enthusiastic about providing top-notch customer support and possess a strong understanding of insurance products. You will assist Polish-speaking clients in navigating their insurance inquiries while enjoying the beautiful culture of Greece.

Key Responsibilities

• Handle customer inquiries regarding insurance policies, claims, and related services via phone, email, and chat in Polish.
• Provide clients with clear information on policy details, coverage options, and premium calculations.
• Assist customers throughout the claims process, ensuring they receive timely support and resolutions.
• Resolve customer complaints and inquiries with a focus on delivering exceptional service.
• Accurately document all customer interactions in the CRM system for effective tracking and follow-up.
• Collaborate with internal teams to ensure seamless service delivery and enhance customer experience.
• Stay current with industry trends and updates to effectively advise clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives for a leading FinTech company, with the unique chance to work in Greece. This role is perfect for individuals who are passionate about finance and technology and are dedicated to providing exceptional customer service. In this position, you will support clients with their inquiries regarding financial services and products, ensuring effective communication in Polish.

Key Responsibilities

• Manage customer inquiries related to financial services, accounts, and transactions via phone, email, and chat in Polish.
• Provide detailed information on products, account management, and investment options.
• Assist customers with account setup, troubleshooting, and service-related inquiries.
• Resolve customer complaints and issues efficiently, aiming for high customer satisfaction.
• Document all interactions accurately in the CRM system for effective follow-up.
• Collaborate with internal teams to enhance customer support processes and services.
• Stay informed about fintech trends, product offerings, and regulatory changes to provide up-to-date advice to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a remote opportunity for Polish Speaking Customer Service Representatives at an Energy Company, with the ability to work from beautiful Greece! This position is perfect for individuals who are passionate about providing top-notch customer support while engaging with clients in Polish. As a representative, you will assist customers with inquiries related to energy services and solutions.

Key Responsibilities

• Handle customer inquiries regarding energy services, billing, and account management via phone, email, and chat in Polish.
• Provide detailed information about energy plans, pricing structures, and energy-saving solutions.
• Assist customers with account setup, modifications, and issue resolutions efficiently.
• Resolve complaints and inquiries effectively, ensuring high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system for ongoing service improvement.
• Collaborate with internal teams to address customer needs and enhance service delivery.
• Stay updated on energy regulations, services, and company offerings to provide informed assistance.

Requirements