customer service

Italian Speaking Customer Service Agent French Multinational - Telecommunication

posted by: spj_bot

Mercier Consultancy MD is seeking an Italian Speaking Customer Service Agent for a prominent French multinational telecommunications company. This role provides an opportunity to work in a dynamic and innovative environment while supporting customers with their telecommunication needs. As an integral part of our team, you will ensure that Italian-speaking clients receive exemplary service and support.


Responsibilities

  • Assist Italian-speaking customers through various channels including phone, email, and chat with inquiries related to telecommunication products and services.
  • Provide detailed information about service offerings, troubleshooting assistance, and billing inquiries.
  • Resolve customer complaints and escalate issues when necessary to ensure timely resolution.
  • Document customer interactions accurately in the CRM system to track feedback and inquiries.
  • Work collaboratively with team members to enhance the overall customer experience and service delivery.
  • Stay updated on promotions, new products, and industry trends to inform and assist clients effectively.

Requirements

Job Skills

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Italian Speaking Customer Service Agent For The World's Largest Jewelry Brand

posted by: spj_bot

Mercier Consultancy MD is thrilled to present an opportunity for an Italian Speaking Customer Service Agent to support the world's largest jewelry brand. In this prestigious role, you will provide customer service excellence to our esteemed Italian-speaking clientele. Your commitment to quality service will enhance the luxury experience that our brand is known for.


Responsibilities

  • Engage with Italian-speaking customers via phone, email, and chat, addressing inquiries related to jewelry products and services.
  • Offer detailed product knowledge, assist with order placements, and ensure a seamless shopping experience.
  • Resolve issues and customer complaints with professionalism, aiming for timely and effective solutions.
  • Accurately document customer interactions and feedback in our CRM system.
  • Collaborate with team members to foster a culture of excellence and continuous improvement.
  • Stay informed about the latest collections, promotions, and special events to provide top-notch service.

Requirements

Job Skills

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Italian Speaking Customer Service Agent For an American Multinational - Athens

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Service Agent for a leading American multinational company, based in Athens. In this role, you will be a key player in providing outstanding support to our Italian-speaking clientele, ensuring they have the best experience with our products and services.


Responsibilities

  • Field inquiries from Italian-speaking customers via phone, email, and chat, addressing their needs effectively.
  • Provide detailed information about product offerings and assist with order placements and service inquiries.
  • Resolve customer complaints with professionalism and a focus on delivering solutions.
  • Document all customer interactions accurately in our CRM system to maintain service quality.
  • Collaborate with cross-functional teams to enhance customer satisfaction and address complex issues.
  • Stay up-to-date on product knowledge and company policies to offer accurate assistance to customers.

Requirements

Job Skills

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Italian Speaking Customer or Technical Service Agent - Remote in Greece

posted by: spj_bot

Mercier Consultancy MD is looking for an Italian Speaking Customer or Technical Service Agent to join our team remotely from Greece. This flexible role is ideal for individuals who enjoy providing excellent service and assisting customers with both inquiries and technical issues. As a member of our team, you will play a vital role in ensuring customer satisfaction through effective support and problem resolution.


Key Responsibilities

  • Provide outstanding customer service and technical support to Italian-speaking clients through various channels, including phone, email, and chat.
  • Assist customers in resolving inquiries related to products, accounts, or technical issues.
  • Document customer interactions and resolutions accurately in the CRM system.
  • Work collaboratively with team members and other departments to enhance service quality.
  • Stay updated on product knowledge and company policies to provide accurate information.
  • Handle customer complaints and concerns with professionalism and empathy.

Requirements

Job Skills

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Italian Speaking CS For A British-Singaporean Multinational Technology Company

posted by: spj_bot

Mercier Consultancy MD is seeking an enthusiastic Italian Speaking Customer Service Representative to join a dynamic team at a British-Singaporean multinational technology company. In this role, you will be the voice of the company, providing exceptional support to Italian-speaking customers and helping them navigate through their inquiries and technical issues. Your expertise and dedication will play a key role in enhancing customer satisfaction and loyalty.


Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in Italian with professionalism and efficiency.
  • Assist customers with product-related questions, troubleshooting issues, and providing guidance on services.
  • Document customer interactions and maintain accurate records in the company’s customer relationship management (CRM) system.
  • Collaborate with technical teams to resolve complex issues effectively and promptly.
  • Provide feedback and insights on customer experiences and suggest improvements to service processes.
  • Stay updated on product offerings and changes to ensure accurate information is provided to customers.

Requirements

Job Skills

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Dutch Speaking Customer Service For U.S. Multinational Technology Corporation

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a prominent U.S. Multinational Technology Corporation. This role is ideal for technology enthusiasts who are committed to delivering outstanding service. As a representative, you will assist customers with inquiries about technology products and services, ensuring a seamless and positive experience in Dutch.


Key Responsibilities

  • Manage customer inquiries related to technology products and services via phone, email, and live chat in Dutch.
  • Provide detailed information regarding product features, pricing, and availability.
  • Assist customers with order processing, account management, and technical support.
  • Address customer complaints and troubleshoot issues to ensure satisfaction.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Collaborate with internal teams to resolve customer issues and improve service delivery.
  • Stay updated on industry trends and company offerings to provide informed support to customers.

Requirements

Job Skills

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Dutch Speaking Customer Service For The World's Leading Delivery Platform

posted by: spj_bot

Mercier Consultancy MD is excited to present an incredible opportunity for Dutch Speaking Customer Service Representatives for the world's leading delivery platform. This role is perfect for individuals who are enthusiastic about providing top-notch customer care in a fast-paced environment. As a vital part of our team, you will engage with customers in Dutch, helping them navigate and enhance their delivery experience.


Key Responsibilities

  • Manage customer inquiries related to delivery services, order statuses, and account management via phone, email, and chat in Dutch.
  • Address customer concerns and resolve issues promptly, ensuring a seamless experience.
  • Provide clear and concise information regarding delivery options, pricing, and policies.
  • Document interactions accurately in our CRM system for tracking and follow-up purposes.
  • Collaborate with logistics and operational teams to ensure customer satisfaction and timely problem resolution.
  • Remain informed about the company's services, promotions, and industry trends to offer informed support.

Requirements

Job Skills

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Dutch Speaking Customer Service For Leading Online Travel Platform

posted by: spj_bot

Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading online travel platform. This role is perfect for enthusiastic individuals who are passionate about travel and customer service. As a representative, you will assist customers with their travel inquiries, bookings, and issues, ensuring a seamless and enjoyable experience as they plan their journeys.


Key Responsibilities

  • Handle customer inquiries related to travel bookings, itineraries, and service questions via phone, email, and live chat in Dutch.
  • Provide guidance on travel destinations, accommodation options, and special deals.
  • Assist customers with booking modifications, cancellations, and troubleshooting issues.
  • Document customer interactions accurately and efficiently in the CRM system.
  • Collaborate with internal teams to resolve customer issues and enhance service quality.
  • Stay updated on travel industry trends and promotions to provide relevant information to customers.

Requirements

Job Skills

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Dutch Speaking Customer Service For Global Payment Technology Company

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a renowned Global Payment Technology Company. This role is perfect for individuals who are passionate about financial technology and dedicated to delivering outstanding customer service. As a representative, you will assist customers with their payment inquiries and support them in navigating the various services offered by our client.


Key Responsibilities

  • Manage customer inquiries related to payment processing, account management, and service features via phone, email, and chat in Dutch.
  • Provide timely and accurate information regarding payment solutions, transaction issues, and account setup.
  • Assist customers with troubleshooting and resolving payment-related issues efficiently.
  • Document all customer interactions and maintain accurate records in the CRM system for follow-up and analysis.
  • Collaborate with internal teams to address customer needs and enhance overall service delivery.
  • Stay informed about industry trends and company offerings to enhance customer interactions.

Requirements

Job Skills

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Dutch Speaking Customer Service For Global Family Entertainment Company

posted by: spj_bot

Mercier Consultancy MD is delighted to announce an opening for Dutch Speaking Customer Service Representatives for a Global Family Entertainment Company. This is an exciting opportunity for individuals who have a passion for entertainment and are committed to providing exceptional service to families and patrons. In this role, you will assist customers in navigating their entertainment options while creating memorable experiences for them.


Key Responsibilities

  • Manage customer inquiries regarding entertainment options, reservations, and services via phone, email, and chat in Dutch.
  • Provide accurate information about attractions, events, ticketing, and promotions.
  • Assist customers with booking, changes, and cancellations of reservations.
  • Resolve customer issues and complaints with professionalism and empathy.
  • Document all customer interactions thoroughly to maintain accurate records.
  • Collaborate with various teams to enhance the customer experience and provide timely solutions.
  • Stay updated on company offerings and policies to provide relevant support.

Requirements

Job Skills

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