Mercier Consultancy MD is seeking a talented and experienced Arabic Speaking B2B Sales Agent to join our team in Athens, Greece. We are looking for an individual who possesses a strong sales acumen and a passion for developing business relationships in the B2B sector. The successful candidate will play a vital role in expanding our client base and enhancing our service offerings in the Arabic-speaking market.

Key Responsibilities

• Identify and pursue new business opportunities in the Arabic-speaking B2B market through strategic outreach efforts.
• Develop and deliver engaging presentations to potential clients, showcasing how our products and services can address their specific needs.
• Manage the sales cycle from prospecting through to negotiation and closure, ensuring customer satisfaction throughout.
• Build strong relationships with existing clients to encourage repeat business and referrals.
• Collaborate with cross-functional teams to align sales strategies with the overall company objectives and product offerings.
• Monitor market trends and competitor activities to identify opportunities for growth and development.
• Achieve and exceed sales goals while contributing to the overall success of the sales team.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails;
• Escalating complex cases to the internal T2 team;
• Assisting customers with onboarding;
• Handling billing refunds;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

🌟 Join our vibrant team at Mercier Consultancy MD as a Dutch Customer Service Representative! If you are passionate about helping customers and eager for a new adventure, this opportunity is perfect for you. We’re offering a fully paid relocation to beautiful Bulgaria!

Your role will involve providing outstanding customer support to our Dutch-speaking clientele. You'll be part of a friendly and supportive team, dedicated to delivering top-notch service while enjoying a fulfilling work-life balance.

Your Role:

• Engage with Dutch-speaking customers via phone, email, and chat, addressing their inquiries with professionalism and enthusiasm.
• Utilize your problem-solving skills to provide effective solutions and ensure customer satisfaction.
• Collaborate with team members and utilize our proprietary systems to enhance customer interactions.
• Receive ongoing training and development to help you excel in your role and advance your career.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a French Speaking Customer Service Agent, offering fully paid relocation to Greece. In this role, you will be pivotal in delivering outstanding service to our French-speaking customers, helping them navigate our products and services while enjoying the beautiful surroundings of Greece.

Responsibilities

• Provide top-notch customer support to French-speaking clients via phone, email, and chat, addressing inquiries and providing guidance.
• Foster positive customer relationships by understanding their needs and delivering personalized service.
• Resolve customer issues efficiently and professionally, ensuring high levels of satisfaction.
• Document all customer interactions and feedback in the CRM system to maintain accuracy and continuity.
• Collaborate with teams to enhance customer experience and streamline service processes.
• Stay updated on product knowledge, company policies, and promotions to effectively assist customers.

Requirements

Join the team at Mercier Consultancy MD as a Slovak Speaking Travel Consultant and turn your passion for travel into a rewarding career! This exciting position is based in picturesque Greece, where you will assist Slovak-speaking clients in planning their ideal travel experiences, all with the perk of fully paid relocation.

Key Responsibilities

• Assist Slovak-speaking clients with their travel inquiries via various communication channels, including phone, email, and chat.
• Provide expert advice on travel options, including destinations, packages, and accommodations tailored to client needs.
• Create customized travel itineraries that reflect the preferences and interests of your clients.
• Address and resolve any customer issues or complaints with a proactive and positive attitude.
• Maintain accurate records of client interactions in our CRM system to facilitate effective communication and follow-ups.
• Stay current on travel trends and destination highlights to give informed recommendations to clients.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Greek Speaking Customer Service Agent at a prestigious financial company located in Athens. In this office-based role, you will be responsible for delivering outstanding support to our Greek-speaking clients, ensuring their needs are met with professionalism and efficiency.

Responsibilities

• Assist Greek-speaking customers in person and via phone, email, and chat, addressing inquiries related to financial products and services.
• Provide detailed information on account management, transactions, and service offerings.
• Handle customer complaints and resolve issues promptly to ensure high levels of customer satisfaction.
• Document customer interactions accurately in the CRM system to track inquiries and feedback.
• Collaborate with team members to enhance the customer experience and propose improvements.
• Stay updated on company offerings, financial regulations, and industry trends to provide informed support.

Requirements

Join Mercier Consultancy MD as a German Speaking Travel Consultant and immerse yourself in the beautiful culture of Greece while helping clients plan unique travel experiences! This position provides an exceptional opportunity with fully paid relocation, allowing you to work in a picturesque location while serving a diverse clientele.

Key Responsibilities

• Assist German-speaking clients with their travel enquiries and assist with bookings through various communication channels.
• Provide insightful recommendations on travel packages, destinations, and accommodations tailored to client needs.
• Create personalized travel itineraries that reflect clients' interests, preferences, and budgets.
• Resolve customer issues and concerns with a positive attitude, ensuring a high standard of service.
• Document client interactions and preferences in our CRM system for effective tracking and follow-up.
• Stay informed on travel industry trends and destination highlights to enhance client recommendations.

Requirements

Are you a fluent German speaker with a passion for travel and exceptional customer service? Mercier Consultancy MD is thrilled to offer an exciting opportunity with Booking.com as a German Speaking Customer Service Representative. This remote role, based in beautiful Greece, allows you to work from the comfort of your home while helping travelers around the globe enjoy seamless booking experiences!

Key Responsibilities

• Engage with customers via phone, email, and live chat to assist with their booking inquiries, changes, and concerns in German.
• Provide personalized recommendations for accommodations, travel options, and experiences to enhance the customer journey.
• Resolve issues creatively and efficiently to ensure maximum customer satisfaction.
• Document inquiries and solutions within our CRM system to maintain accurate records.
• Collaborate with team members to improve service delivery and share valuable insights.
• Stay updated on the latest promotions, destinations, and travel trends to offer informed support.

Requirements

Join the adventure of a lifetime with Mercier Consultancy MD as a Dutch Speaking Travel Consultant! Imagine working under the sunny skies of Greece while helping travelers explore breathtaking destinations. We are looking for enthusiastic individuals who can communicate fluently in Dutch and who have a passion for creating unforgettable travel experiences.

Your Role

• Connect with Dutch-speaking clients and assist them in planning their ideal getaways through engaging conversations.
• Offer expert insights into travel packages, unique destinations, and luxurious accommodations tailored to client needs.
• Design custom travel itineraries that cater to individual preferences, ensuring every detail is just right.
• Tackle customer concerns with a positive attitude and swift solutions, emphasizing our commitment to service excellence.
• Maintain detailed records of customer interactions in our CRM system to ensure seamless follow-up.
• Keep up with travel trends and updates to provide the most relevant and exciting options to clients.

Requirements