Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients.

Key Responsibilities

• Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat.
• Respond to inquiries regarding products, services, and company policies with accuracy and professionalism.
• Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction.
• Document all customer interactions thoroughly in our CRM system to aid continuous improvement.
• Coordinate with different departments to enhance customer experience and address specific needs.
• Stay updated on product knowledge and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Dutch Speaking Customer Service Representatives for a leading tech company based in Greece. This is a fully remote position for candidates residing in Greece. If you're tech-savvy and have a passion for providing outstanding customer service, we invite you to join our team and help customers navigate their inquiries while supporting their technology needs.

Key Responsibilities

• Respond to customer inquiries about tech products and services via phone, email, and chat in Dutch.
• Assist customers with troubleshooting technical issues and guide them on effective use of products.
• Provide information on product features, updates, and technical specifications.
• Document all customer interactions accurately in the CRM system to ensure seamless service.
• Collaborate with technical and sales teams to resolve issues and improve customer satisfaction.
• Stay informed on the latest trends and updates in technology to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is pleased to announce a vacancy for Dutch Speaking Customer Service Representatives for a leading Tech Company located in Athens, Greece. This is an exhilarating opportunity for individuals who are tech-savvy and enjoy engaging with customers. As a customer service representative, you will assist clients in Dutch, addressing their inquiries and providing solutions related to a range of technological products and services.

Key Responsibilities

• Handle customer inquiries related to tech products, software solutions, and technical support via phone, email, and chat in Dutch.
• Provide clear and effective guidance on product features, troubleshooting, and user manuals.
• Resolve customer complaints and technical issues efficiently while ensuring a high level of customer satisfaction.
• Document all customer interactions and feedback accurately in the CRM system.
• Work closely with product development and technical teams to relay customer insights and improve service delivery.
• Stay updated on the latest technology trends and product updates to provide current information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a renowned Premium Appliance Manufacturer in Greece. This role is perfect for individuals who are passionate about high-quality appliances and delivering exceptional customer service. You will be the voice of the brand, assisting customers in Dutch and ensuring they have a delightful experience with our premium products.

Key Responsibilities

• Manage customer inquiries regarding premium appliances, including product features, warranty issues, and troubleshooting, via phone, email, and chat in Dutch.
• Provide expert advice and assistance to customers, enhancing their understanding of product usage and maintenance.
• Resolve customer complaints and technical problems efficiently, ensuring satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with internal teams to improve service processes and address recurring issues.
• Stay updated on new product launches, features, and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is pleased to announce a vacancy for Dutch Speaking Customer Service Representatives for an esteemed Automotive Company based in Athens, Greece. This is a fantastic opportunity for individuals who are passionate about the automotive industry and enjoy helping customers. In this role, you will engage with clients in Dutch, assisting them with inquiries related to automotive products and services while ensuring a top-notch customer experience.

Key Responsibilities

• Provide exceptional customer support to clients via phone, email, and live chat in Dutch.
• Assist customers with inquiries regarding vehicle specifications, service options, and warranty information.
• Help customers navigate their accounts, process orders, and resolve issues efficiently.
• Document all customer interactions accurately in the CRM system for proper tracking and follow-up.
• Collaborate with technical staff to address customer concerns related to automotive services.
• Stay informed about product updates, promotions, and industry trends to enhance customer engagement.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Danish Speaking Customer Service Representatives for a leading Consumer Electronics Company based in Greece. This exciting role is perfect for individuals who are passionate about technology and dedicated to providing outstanding customer support. In this position, you will assist customers in Danish, answering their inquiries and ensuring they receive superior service regarding their electronics purchases.

Key Responsibilities

• Provide exceptional customer service support for consumer electronics inquiries via phone, email, and live chat in Danish.
• Assist customers with product information, troubleshooting, order tracking, and returns.
• Resolve customer complaints effectively while ensuring satisfaction and loyalty.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to improve product knowledge and enhance customer experience.
• Stay updated on the latest consumer electronics trends and product knowledge to assist customers accurately.

Requirements

About HSO

HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specialising in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. From online chess tournaments to coffee mornings, to Netflix and book clubs, virtual singing classes, online yoga – the list is endless!

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Slovak Speaking Solutions Consultant with the possibility of relocation to Sofia, Bulgaria! We are looking for dedicated individuals who can leverage their language skills and consulting expertise to support our clients in achieving their business goals. You will play a key role in understanding client needs, crafting tailored solutions, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Consult with clients to gather insights about their needs and identify opportunities for improvement.
• Develop and present customized solutions that address client challenges and align with their objectives.
• Act as a reliable advisor, providing best practice recommendations based on industry knowledge and expertise.
• Work collaboratively with internal teams to ensure successful implementation of solutions and ongoing client support.
• Deliver training sessions for clients, empowering them to maximize the benefits of our products and services.
• Remain updated on the latest market trends and technological advancements to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is seeking a dedicated Polish Speaking Gaming Support Specialist! This unique role invites you to provide exceptional gaming support to Polish-speaking customers while enjoying the opportunity for paid relocation to the vibrant city of Sofia, Bulgaria. If you have a passion for gaming and a drive to help others, we want you on our team!

Key Responsibilities

• Provide stellar customer service in Polish through email correspondence.
• Assist gamers with inquiries regarding gameplay, account management, and technical support.
• Troubleshoot and resolve issues swiftly to enhance customer satisfaction.
• Document all customer interactions accurately and contribute to service improvement efforts.
• Collaborate with development teams to relay player feedback and suggest game enhancements.
• Stay updated on the latest gaming trends to provide informed support.

Requirements

About Us

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 225 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale. And today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 3,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.

About The Job:

As a Developer Support Engineer, you'll be the go-to expert for helping customers integrate with our Web Scraping API (Zyte API) and Cloud Spider Deployment Platform (Scrapy Cloud). You’ll troubleshoot API issues, resolve scraping blocks, help deploy and debug crawlers in the cloud, and assist with usage and billing questions — whatever it takes to keep our customers get-going with their business!