Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

About DSI

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout fora passionate and driven District Manager to join our growing team! Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The District Manager (DM) will oversee a team of Retail Support Specialist (RSS) who support AT&T customers within national retail locations. In this leadership role, you are responsible for driving operational excellence, elevating customer experience, and ensuring your team delivers expert guidance on account inquiries, device troubleshooting, billing issues, order support, and escalated service concerns.

You will lead, develop, and coach RSS to provide accurate information, resolve customer issues efficiently, and build strong working relationships with retail staff and third-party labor partners. The District Manager ensures consistent execution of AT&T standards across all stores, maintains alignment with store leadership, and upholds a culture of professionalism, partnership, and best in class customer experience.

Responsibilities

Team Leadership & Development

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via calls, chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Mercier Consultancy MD is delighted to present an exciting opportunity for Norwegian Speaking Customer Service positions located in the stunning country of Greece, complete with a fully paid relocation package! This role allows you to enhance your career while immersing yourself in the beautiful culture and landscape Greece has to offer.

Why Join Mercier Consultancy MD?

At Mercier Consultancy MD, we are committed to creating an inclusive and supportive work environment. You'll be part of a dynamic team that values customer satisfaction and personal growth.

Key Responsibilities

• Deliver outstanding support to Norwegian-speaking customers through phone, email, and chat, ensuring every interaction is professional and personable.
• Guide customers in understanding our diverse range of products and services by providing clear and accurate information.
• Quickly address and resolve customer inquiries and complaints to maintain high levels of satisfaction.
• Document customer interactions accurately and follow up to ensure all needs are addressed effectively.
• Collaborate with colleagues and other departments to continuously improve service quality and customer experience.
• Stay informed about our offerings and industry trends to provide the best possible assistance.

Requirements

Mercier Consultancy MD is pleased to announce an opportunity for a Greek Speaking Customer Service Agent to join the financial department in Athens. In this role, you will provide exceptional customer service support to Greek-speaking clients, addressing their inquiries related to financial products and services while ensuring a seamless customer experience.

Responsibilities

• Assist Greek-speaking customers via phone, email, and chat with inquiries about financial services and products.
• Provide accurate information regarding account management, transactions, and general banking services.
• Handle customer complaints and resolve issues efficiently, ensuring customer satisfaction.
• Document customer interactions accurately in our CRM system for quality control and record-keeping.
• Collaborate with team members to improve service delivery and enhance customer experience.
• Keep up-to-date with financial products, services, and industry regulations to provide informed support.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for a Greek Speaking Customer Service Agent based in Athens. In this vital role, you will be the first point of contact for our Greek-speaking clients, delivering exceptional service and support. This position is perfect for enthusiastic individuals who are passionate about customer service and want to make a positive impact.

Responsibilities

• Engage with Greek-speaking customers through phone, email, and chat to address their inquiries and concerns.
• Provide comprehensive information about products and services, ensuring a thorough understanding for the customers.
• Resolve customer issues and complaints with professionalism, aiming to achieve high levels of satisfaction.
• Document customer interactions accurately in our CRM system for quality assurance and follow-up.
• Collaborate with team members to enhance the overall customer experience and drive improvements.
• Stay updated on product offerings, company policies, and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is pleased to offer exceptional German Speaking Customer Service positions in the beautiful country of Greece, complete with a fully paid relocation package! This role provides a unique opportunity to further your career while experiencing the rich culture and stunning scenery of Greece.

Why Work With Mercier Consultancy MD?

We are dedicated to fostering a positive and collaborative work environment where you can excel. As part of our team, you will have a significant impact on customer satisfaction while enjoying professional and personal growth.

Key Responsibilities

• Provide top-notch customer support to German-speaking clients via phone, email, and chat, ensuring professionalism in every interaction.
• Guide customers in understanding our products and services, offering expert advice and solutions.
• Quickly resolve customer inquiries and complaints to ensure a high level of satisfaction.
• Document customer interactions accurately and follow up to guarantee their needs are met.
• Collaborate with team members and other departments to enhance service quality and delivery.
• Stay updated on company offerings and industry trends to provide informed support.

Requirements