Mercier Consultancy MD is delighted to present an exciting opportunity for Czech Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and dedicated to delivering outstanding customer experiences. You will be responsible for assisting clients with inquiries related to travel accommodations, bookings, and tourism services, all while providing exceptional service in Czech.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel packages, and tourism activities via phone, email, and live chat in Czech.
• Provide detailed information on available services, special offers, and travel guidelines.
• Assist customers with reservation changes, cancellations, and handling special requests.
• Resolve customer complaints in a quick and effective manner, ensuring high levels of satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with hotel and tourism partners to ensure a seamless customer experience.
• Stay updated on travel trends, destinations, and company promotions to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Czech Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing exceptional service in a vital sector. You will be responsible for assisting patients and healthcare providers with inquiries, ensuring they receive the support andInformation they need in Czech.

Key Responsibilities

• Handle customer inquiries related to healthcare services, appointments, and insurance via phone, email, and chat in Czech.
• Provide detailed information on services, procedures, and healthcare plans to patients and clients.
• Assist with scheduling appointments, managing cancellations, and addressing rescheduling requests.
• Resolve customer complaints and concerns with empathy and professionalism.
• Document all interactions accurately in the CRM system, following privacy regulations.
• Collaborate with healthcare professionals and administrative teams to resolve inquiries efficiently.
• Stay informed about healthcare trends, services, and regulations to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the Food & Beverage industry. If you are passionate about food and dedicated to providing excellent customer experiences, this role is ideal for you. You will assist customers by addressing their inquiries related to products, services, and orders while communicating effectively in Czech.

Key Responsibilities

• Handle customer inquiries regarding food and beverage products, orders, and services via phone, email, and chat in Czech.
• Provide detailed information about product availability, pricing, and promotions.
• Assist customers with order processing, modifications, and cancellations.
• Resolve customer complaints efficiently, ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with the logistics and operational teams to ensure timely fulfillment of orders.
• Stay informed about industry trends and new product offerings to better serve customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is ideal for individuals with a passion for customer service and an interest in the energy industry. As a customer service representative, you will be responsible for assisting clients with their inquiries and issues, ensuring a smooth experience in Czech.

Key Responsibilities

• Manage customer inquiries regarding energy services, pricing, and operations via phone, email, and live chat in Czech.
• Provide information on service options, billing inquiries, and energy usage.
• Assist customers with account management and report any issues to the relevant departments.
• Resolve customer complaints promptly and efficiently while ensuring satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with operational teams to provide updated information and resolve service-related queries.
• Stay informed about industry developments and company offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Czech Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and eager to assist students and educators in maximizing their learning experiences. In this position, you will provide valuable support and guidance while communicating in Czech.

Key Responsibilities

• Manage customer inquiries related to educational programs, online courses, and e-learning platforms via phone, email, and chat in Czech.
• Provide information on course content, enrollment procedures, and platform navigation.
• Assist users with account management, including registration, troubleshooting, and payment inquiries.
• Resolve any issues or complaints promptly and professionally to ensure customer satisfaction.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with educational content teams to provide comprehensive support and resources to customers.
• Stay informed about industry trends and updates to effectively assist customers.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for Czech Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about providing outstanding customer support and have an interest in construction solutions. As a customer service representative, you will assist clients with their inquiries and ensure a smooth experience in Czech.

Key Responsibilities

• Manage customer inquiries regarding construction services, project timelines, and product information via phone, email, and chat in Czech.
• Provide clients with accurate information on construction processes, materials, and service offerings.
• Assist customers with order processing, updates, and any changes required during the construction phase.
• Resolve customer complaints and issues promptly and effectively to maintain satisfaction.
• Document all customer interactions accurately in our CRM system to ensure seamless communication.
• Collaborate with project teams to provide real-time updates and information to customers.
• Stay updated on construction trends and regulatory requirements to assist customers more effectively.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for Czech Speaking Customer Service Representatives in the automotive industry. This role is ideal for individuals who are passionate about automobiles and dedicated to providing outstanding customer support. As a representative, you will engage with customers in Czech, assisting them with their inquiries related to automotive products and services.

Key Responsibilities

• Manage customer inquiries about automotive products, services, and specifications via phone, email, and chat in Czech.
• Provide detailed information on vehicle options, pricing, and financing solutions.
• Assist customers with scheduling maintenance appointments and service-related inquiries.
• Resolve customer concerns and complaints effectively, ensuring high levels of satisfaction.
• Accurately document all customer interactions in the CRM system for future reference.
• Collaborate with various internal departments to enhance service delivery and address customer needs promptly.
• Stay updated on the latest automotive trends and company offerings to offer relevant advice to customers.

Requirements

Alumil, one of the most evolved and technologically advanced groups in research, development and producing of architectural aluminium systems in Europe, desires to cover the following position:

IT Business Analyst

The role

Our IT Business Analyst is an integral part of a cross-functional, fast-evolving team that bridges the gap between technology and business needs. Your daily life involves engaging with users, developers, and external IT partners to gather, evaluate, and translate business requirements into precise, actionable plans. When a new IT project is initiated, you're the first to dive into understanding the needs behind it—identifying stakeholders, capturing the requirements and ensuring that every technical aspect aligns with the business goals. You guide the process from concept to delivery, making sure that what gets built is not only functional but truly fits the users' needs. You are responsible for designing the solution, supervising the implementation, perfoming testing activities, creating user manuals and providing training and support to the key users. Also, as a SAP practitioner, the role will participate in complex ERP implementation projects within the operations area, ensuring the delivery of high-quality results as part of the organization’s SAP rollout plan. This is a full-time on-site role as an IT Business Analyst at Alumil located in Thessaloniki.

AHOY is seeking a talented Senior iOS Engineer to join our dynamic team. In this role, you will leverage your expertise to architect and build high-quality iOS applications that provide exceptional experiences for users. You will work closely with cross-functional teams, including UI/UX designers and backend engineers, to deliver innovative and user-friendly solutions.

Key Responsibilities:

• Develop and maintain robust, scalable iOS applications using Swift.
• Collaborate with product and design teams to create feature-rich applications.
• Optimize applications for maximum speed and scalability.
• Conduct code reviews and mentor junior developers to foster a culture of learning and collaboration.
• Stay up to date with the latest iOS developments and technologies.

Requirements

• Bachelor's degree in Computer Science or related field.
• 5+ years of experience in iOS development with a strong command of Swift.
• Proven experience in publishing and maintaining apps in the App Store.
• Excellent understanding of Apple's design principles and interface guidelines.
• Familiarity with RESTful APIs and JSON.
• Strong communication skills and ability to work in a collaborative environment.

Benefits

Market Competive Salary

Leaves

Health Insurance

Hybrid Work Model

Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing top-notch customer support. As a customer service representative, you will assist clients in Polish, addressing their telecommunications inquiries and ensuring an excellent customer experience.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, including plans, devices, and technical support via phone, email, and chat in Polish.
• Assist customers with account management, billing questions, and service changes.
• Provide detailed information about product features, current promotions, and service availability.
• Effectively resolve customer complaints and technical issues to enhance satisfaction.
• Document customer interactions accurately and maintain detailed records in the CRM system.
• Collaborate with internal teams to ensure seamless service delivery and customer experience.
• Stay updated on new products, services, and telecommunications trends to provide accurate information to customers.

Requirements