Dutch Speaking Customer Service for Social Media Company in Greece
Mercier Consultancy MD is thrilled to announce an opening for Dutch Speaking Customer Service Representatives for a leading Social Media Company based in Greece. This position is perfect for individuals who are enthusiastic about social media and passionate about assisting users in navigating their online experiences. In this role, you will support Dutch-speaking clients, providing guidance and information regarding their social media inquiries.
Key Responsibilities
- Respond to customer inquiries in Dutch related to social media account management, features, and policies via phone, email, and live chat.
- Assist customers with issues regarding account setup, content guidelines, and troubleshooting technical problems.
- Provide accurate and timely information on platform updates, features, and best practices.
- Resolve customer complaints and any operational issues efficiently and effectively.
- Document customer interactions thoroughly and accurately in the CRM system.
- Work collaboratively with internal teams to improve customer satisfaction and service delivery.
- Stay informed about social media trends and platform changes to enhance the customer experience.
Requirements