Dutch Speaking Customer Service for FinTech Company in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to present an amazing opportunity for Dutch Speaking Customer Service Representatives at a prestigious FinTech Company, based in the beautiful surroundings of Greece. This role is ideal for individuals who are passionate about financial technology and dedicated to providing exceptional customer support. As a representative, you will assist clients in Dutch, addressing their inquiries and ensuring a seamless experience with the company's services.
Key Responsibilities
- Handle customer inquiries related to FinTech services, account management, and financial transactions via phone, email, and chat in Dutch.
- Provide accurate information about financial products, pricing, and features available to customers.
- Assist customers with technical issues related to the FinTech platform and ensure effective resolutions.
- Resolve customer complaints efficiently, ensuring high levels of satisfaction and loyalty.
- Document all customer interactions in the CRM system for accurate record-keeping and follow-up.
- Work collaboratively with the finance and technical teams to improve service delivery.
- Stay informed about industry trends and regulatory changes to ensure compliance and provide relevant advice.
Requirements