Dutch Speaking Customer Service Agent For Multinational Cybersecurity Company
posted by: spj_bot
Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Customer Service Agent with a leading multinational cybersecurity company. This role is essential for delivering exceptional customer support to Dutch-speaking clients, helping them navigate their cybersecurity needs and ensuring they receive timely assistance.
Responsibilities
- Provide support to Dutch-speaking customers via phone, email, and chat, addressing inquiries related to cybersecurity products and services.
- Clarify product features, assist with account management, and troubleshoot issues effectively.
- Resolve customer complaints with professionalism and a strong focus on customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system for consistency and quality control.
- Work closely with internal teams to escalate technical issues and ensure prompt resolution.
- Stay updated on the latest cybersecurity trends and product information to provide informed support to clients.
Requirements