Finnish-speaking Customer Service Agent in Sofia, Bulgaria
posted by: spj_bot
Please note that the position is based in Sofia, Bulgaria. Relocation package is included for candidates applying from outside of Bulgaria.
Join our client in Bulgaria as a Finnish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.
Key Responsibilities:
- Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
- Engage customers through multiple channels, including phone, email and chat
- Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols
- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
- Collaborate with team members to share best practices and contribute to the knowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends
Requirements
What You'll Need: