Swedish Speaking Customer Service for Logistics & Supply Chain industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an opportunity for Swedish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are passionate about delivering exceptional customer service and have a keen interest in logistics operations. As a representative, you will assist clients in addressing their inquiries and navigating logistical challenges while communicating effectively in Swedish.
Key Responsibilities
- Handle customer inquiries regarding logistics services, shipment tracking, and supply chain operations via phone, email, and live chat in Swedish.
- Provide accurate information on shipping options, service timelines, and industry regulations.
- Assist customers with booking processes and resolving service-related issues.
- Document customer interactions and maintain detailed records in the CRM system.
- Collaborate with operational teams to ensure timely communication and resolution of inquiries.
- Stay updated on industry trends and best practices to better assist customers.
Requirements