Swedish Customer Support Representative | E-commerce - Athens
posted by: spj_bot
Mercier Consultancy MD is seeking a dedicated Swedish Customer Support Representative specializing in E-commerce to join our dynamic team in Athens. This role offers an exciting opportunity for individuals passionate about delivering exceptional customer service in the e-commerce sector. As a key member of our customer support team, you will engage with Swedish-speaking customers, ensuring their inquiries and issues are addressed promptly and effectively.
Key Responsibilities
- Provide top-notch customer support to Swedish-speaking clients across multiple platforms, including phone, email, and chat.
- Support customers with e-commerce operations, including order inquiries, product details, and account management.
- Quickly resolve customer concerns while ensuring a positive experience.
- Record customer interactions and feedback, contributing to our ongoing improvement initiatives.
- Collaborate with other departments to manage and resolve intricate issues when needed.
- Keep informed about product updates, promotions, and changes in company policy.
Requirements