Spanish Speaking Customer Service for Social Media industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are enthusiastic about social media and enjoy engaging with users to provide support and assistance. As a customer service representative, you will help users navigate their inquiries, enhance their experiences, and resolve any issues related to our social media platforms.
Key Responsibilities
- Respond to user inquiries related to social media features, account management, and general platform usage via phone, email, and chat in Spanish.
- Provide guidance on best practices for content creation and community engagement.
- Assist users in troubleshooting issues with their accounts and reporting concerns.
- Document all customer interactions accurately in the customer relationship management (CRM) system.
- Collaborate with the social media and technical teams to ensure timely resolutions.
- Stay informed about updates and changes to social media policies and features to inform users effectively.
Requirements