Spanish Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Spanish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are tech-savvy and passionate about providing outstanding customer support. As a representative, you will assist customers in navigating their IT inquiries, providing technical assistance, and ensuring they have a positive experience with our services in Spanish.
Key Responsibilities
- Handle customer inquiries regarding IT products and services via phone, email, and chat in Spanish.
- Provide technical support by troubleshooting issues and guiding customers through solutions.
- Educate clients on system features, best practices, and new technology updates.
- Document customer interactions carefully and follow up to ensure resolution.
- Collaborate with technical teams to facilitate seamless issue resolution.
- Stay updated on current IT products, services, and industry trends to better assist customers.
Requirements