Spanish Speaking Customer Service for Education & E-Learning industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Spanish Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals who are passionate about education and committed to providing outstanding support to students and educators. As a customer service representative, you will assist clients in navigating our educational platforms and services while ensuring they receive the best possible support in Spanish.
Key Responsibilities
- Handle customer inquiries related to e-learning platforms, courses, and educational resources via phone, email, and chat in Spanish.
- Provide detailed information regarding course offerings, enrollment processes, and technical assistance.
- Assist students and educators with troubleshooting issues and resolving questions effectively.
- Document customer interactions thoroughly in our customer relationship management (CRM) system.
- Collaborate with educational teams to improve the overall customer experience.
- Stay updated on product offerings and educational trends to provide accurate information.
Requirements