Spanish Speaking Customer Service for Automotive industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the automotive industry. This position offers an excellent opportunity for individuals who are passionate about cars and committed to providing top-notch customer service. In this role, you will assist customers in Spanish, guiding them through inquiries related to automotive products and services and ensuring a smooth and pleasant experience.
Key Responsibilities
- Handle customer inquiries related to automotive products, services, and warranty options via phone, email, and live chat in Spanish.
- Educate customers about features, benefits, and services offered in the automotive sector.
- Assist with technical support, service scheduling, and order processing.
- Resolve customer issues and complaints promptly and professionally.
- Document every customer interaction accurately in our customer relationship management (CRM) system.
- Collaborate with sales and technical teams to ensure timely service delivery and customer satisfaction.
- Stay up-to-date with automotive trends and service updates to enhance customer support.
Requirements