Spanish Speaking Customer Experience Representative - Athens
posted by: spj_bot
Mercier Consultancy MD is seeking a dedicated Spanish Speaking Customer Experience Representative to join our team in Athens. This position is perfect for individuals who are enthusiastic about enhancing customer satisfaction and have a passion for providing top-tier service in both Spanish and English. In this role, you will be the face of our company, responsible for ensuring a seamless and enjoyable experience for our Spanish-speaking clients.
Key Responsibilities
- Engage with customers through various channels, including phone, email, and chat, to address inquiries in Spanish.
- Provide personalized assistance to customers regarding products and services, enhancing their overall experience.
- Handle customer complaints and concerns effectively, ensuring resolution and satisfaction.
- Document customer interactions accurately in our CRM system for follow-up and analysis.
- Collaborate with internal teams to improve processes and customer satisfaction rates.
- Stay up-to-date with product knowledge and industry trends to provide accurate information to clients.
Requirements