Slovak Speaking Customer Service for Social Media industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to open a position for Slovak Speaking Customer Service Representatives within the Social Media industry. This role is ideal for individuals who are passionate about social media platforms and enjoy helping users maximize their online experiences. As a customer service representative, you will assist clients with their inquiries, providing support in Slovak and ensuring a high level of satisfaction.
Key Responsibilities
- Respond to customer inquiries regarding social media services, features, and troubleshooting via phone, email, and chat in Slovak.
- Assist users with account management, profile settings, and content issues.
- Provide guidance on best practices for using social media platforms effectively and safely.
- Resolve customer complaints and issues in a timely and professional manner.
- Document all customer interactions and maintain accurate records in the CRM system.
- Collaborate with technical teams to respond to inquiries that require specialized knowledge.
- Stay informed about social media trends and updates to provide relevant information to users.
Requirements