Slovak Speaking Customer Service for Food & Beverage industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an opportunity for Slovak Speaking Customer Service Representatives in the Food & Beverage industry. This role is ideal for individuals who are passionate about food and beverage products and possess a strong commitment to delivering excellent customer service. You will assist customers with their inquiries and ensure they enjoy a positive experience while communicating effectively in Slovak.
Key Responsibilities
- Handle customer inquiries related to food and beverage products, orders, and services via phone, email, and live chat in Slovak.
- Provide detailed information about product ingredients, packaging, pricing, and availability.
- Assist customers with order placements, modifications, and cancellations.
- Resolve any issues or complaints efficiently, ensuring high levels of customer satisfaction.
- Document customer interactions accurately in the CRM system for future reference.
- Collaborate with logistics and sales teams to provide updates and solutions to customer inquiries.
- Stay informed about food and beverage trends and product knowledge to enhance customer engagement.
Requirements