Portuguese Speaking Customer Service for Tobacco Company in Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a Tobacco Company in Greece. This role is perfect for individuals who are passionate about customer engagement and are looking to work in a dynamic industry. As a customer service representative, you will assist clients in Portuguese, addressing inquiries and providing support related to tobacco products and services.
Key Responsibilities
- Handle customer inquiries regarding tobacco products, brand information, and services via phone, email, and live chat in Portuguese.
- Provide detailed information about product offerings, promotions, and health regulations.
- Assist customers with order placements, modifications, and inquiries regarding shipments and returns.
- Resolve customer issues and complaints in a timely and professional manner.
- Document customer interactions accurately in our CRM system for tracking and follow-up purposes.
- Collaborate with internal teams to enhance customer experience and ensure compliance with company policies.
- Stay informed about tobacco industry trends, products, and regulations to better assist customers.
Requirements