Portuguese Speaking Customer Service for Tobacco Company in Athens, Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading tobacco company, based in Athens, Greece. If you are passionate about providing outstanding customer service and enjoy working in a dynamic environment, this position is for you! In this role, you will assist customers with their inquiries and concerns regarding tobacco products, all while communicating in Portuguese.
Key Responsibilities
- Manage customer inquiries related to tobacco products, brands, and services via phone, email, and live chat in Portuguese.
- Provide accurate information on product availability, promotions, and company policies.
- Assist customers with order management and resolve any issues connected to their purchases.
- Document customer interactions thoroughly in the CRM system to ensure effective follow-up
- Collaborate with internal teams to address service challenges and enhance customer satisfaction.
- Stay updated on industry trends and product innovations to provide knowledgeable assistance.
Requirements