Portuguese Speaking Customer Service for Social Media industry
posted by: spj_bot
Mercier Consultancy MD is delighted to announce an opening for Portuguese Speaking Customer Service Representatives in the fast-paced and exciting social media industry. In this role, you will be at the forefront of customer interaction, helping users navigate social media platforms while providing excellent support in Portuguese. Your passion for communication and social engagement will be key in enhancing the user experience.
Key Responsibilities
- Respond to customer inquiries and support requests related to social media platforms via phone, email, and chat in Portuguese.
- Troubleshoot user issues with account management, including profile setup, security settings, and content queries.
- Provide insights and guidance to users on best practices for using social media services effectively.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with technical teams to escalate and resolve complex issues as needed.
- Stay updated on platform updates, trends, and user policies to provide relevant information.
Requirements