Portuguese Speaking Customer Service for Public Utilities Company in Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives for a Public Utilities Company in Greece. This role is ideal for individuals who are passionate about making a difference in the community through effective and compassionate customer service. As a representative, you will assist Portuguese-speaking customers with their inquiries regarding public utilities services, ensuring clear communication and support.
Key Responsibilities
- Handle customer inquiries related to public utility services, billing, and account management via phone, email, and chat in Portuguese.
- Provide accurate information about service availability, pricing, and payment options.
- Assist customers with issues related to service interruptions, outages, and general account inquiries.
- Resolve customer complaints efficiently while ensuring high levels of satisfaction.
- Document all customer interactions accurately in the CRM system for future reference and follow-up.
- Work closely with technical and service departments to enhance overall customer experience and service delivery.
- Stay informed about changes in public utility regulations and services to provide up-to-date information.
Requirements