Portuguese Speaking Customer Service for Investment Platform in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Portuguese Speaking Customer Service Representatives for an Investment Platform based in Greece. This role is ideal for individuals with a passion for finance and investments, who also thrive in a customer-focused environment. As a member of our customer service team, you will assist clients in navigating their investment inquiries while providing exceptional service in Portuguese.
Key Responsibilities
- Manage customer inquiries related to investment products, services, and account management via phone, email, and chat in Portuguese.
- Provide detailed information on investment options, performance reports, and platform functionality.
- Assist clients with account setup, transaction processing, and any associated queries.
- Resolve customer complaints and issues promptly, ensuring a high level of client satisfaction.
- Document all client interactions accurately in the CRM system for effective follow-up.
- Collaborate with the investment team to address client-specific needs and concerns.
- Stay informed about market trends and investment strategies to provide relevant insights to clients.
Requirements