Portuguese Speaking Customer Service for Healthcare industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives in the healthcare industry. This role offers a unique opportunity for individuals who are passionate about helping others and are committed to providing exceptional service in a critical sector. In this position, you will assist patients and healthcare providers with inquiries, utilizing your fluency in Portuguese to ensure clear and empathetic communication.
Key Responsibilities
- Provide high-quality customer service by addressing inquiries related to healthcare services, appointment scheduling, and insurance information via phone, email, and chat in Portuguese.
- Assist patients in understanding their healthcare options and navigating the healthcare system.
- Resolve customer concerns with patience and empathy, ensuring a positive experience for all clients.
- Accurately document customer interactions and maintain detailed records in the customer management system.
- Collaborate with healthcare professionals to improve service delivery and patient satisfaction.
- Stay informed about healthcare policies and changes to provide up-to-date information.
Requirements