Portuguese Speaking Customer Service for Education & E-Learning industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an opportunity for Portuguese Speaking Customer Service Representatives in the Education & E-Learning industry. This role is tailored for individuals who are passionate about education and have a keen desire to support students and educators in their learning journeys. As a key member of our team, you will provide assistance and guidance to users, facilitating their experience with our educational products and services.
Key Responsibilities
- Respond to customer inquiries related to e-learning platforms, courses, and educational resources via phone, email, and chat in Portuguese.
- Provide support for account issues, course registrations, and technical questions.
- Educate users on product features and how to effectively use the platform.
- Resolve issues and technical difficulties promptly, ensuring user satisfaction.
- Document customer interactions and maintain accurate records in our CRM system.
- Collaborate with internal teams to enhance service delivery and user experience.
- Stay up to date with educational trends and platform updates to provide informed support.
Requirements