Portuguese Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is pleased to offer an exciting opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team. This role provides the unique chance to work in Bulgaria, with paid relocation included. You will be responsible for delivering exceptional customer support to our Portuguese-speaking clients, ensuring they receive the assistance they need with our products and services.
Responsibilities
- Assist customers who speak Portuguese through various channels, including phone, email, and chat, addressing their inquiries and providing information on our services.
- Deliver personalized and efficient service, ensuring all client needs are met with professionalism.
- Resolve customer complaints and issues swiftly, aiming for a high level of customer satisfaction.
- Document all customer interactions accurately in the CRM system for quality assurance and tracking purposes.
- Collaborate with internal teams to escalate and resolve complex issues when necessary.
- Stay informed about product updates and company policies to provide accurate and comprehensive support.
Requirements