Polish Speaking Customer Service for Retail industry - Work In Sofia, Bulgaria
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the retail industry, based in Sofia, Bulgaria. This role is ideal for individuals passionate about customer service and retail. As a representative, you'll assist customers with inquiries related to products, services, and promotions, all while enhancing their shopping experience in Polish.
Key Responsibilities
- Respond to customer inquiries regarding retail products, stock availability, and service options via phone, email, and live chat in Polish.
- Provide detailed information about promotions, pricing, and return policies.
- Assist customers with order placement, tracking, changes, and cancellations.
- Resolve any customer complaints or issues in a timely and effective manner.
- Maintain accurate documentation of customer interactions in our CRM system.
- Collaborate with internal teams to ensure smooth service delivery and improved customer experience.
- Stay informed about the latest product offerings and retail trends to assist customers effectively.
Requirements