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Polish Speaking Customer Service for Retail industry - Work In Sofia, Bulgaria

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the retail industry, based in Sofia, Bulgaria. This role is ideal for individuals passionate about customer service and retail. As a representative, you'll assist customers with inquiries related to products, services, and promotions, all while enhancing their shopping experience in Polish.


Key Responsibilities

  • Respond to customer inquiries regarding retail products, stock availability, and service options via phone, email, and live chat in Polish.
  • Provide detailed information about promotions, pricing, and return policies.
  • Assist customers with order placement, tracking, changes, and cancellations.
  • Resolve any customer complaints or issues in a timely and effective manner.
  • Maintain accurate documentation of customer interactions in our CRM system.
  • Collaborate with internal teams to ensure smooth service delivery and improved customer experience.
  • Stay informed about the latest product offerings and retail trends to assist customers effectively.

Requirements

Job Skills

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Spanish Speaking Customer Service for Logistics & Supply Chain industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Spanish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who have a keen interest in logistics and a passion for delivering exceptional customer service. As a representative, you will assist customers in Spanish, supporting them with their logistics inquiries and ensuring they receive timely and effective assistance.


Key Responsibilities

  • Respond to customer inquiries regarding logistics services, shipments, and supply chain management via phone, email, and chat in Spanish.
  • Provide information about shipping options, delivery timelines, and service regulations.
  • Assist customers with order tracking, changes, and cancellations as necessary.
  • Handle customer complaints and resolve issues with a focus on delivering solutions.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Collaborate with operational teams to provide real-time information and updates to customers.
  • Stay informed about industry trends and company service offerings to enhance customer service.

Requirements

Job Skills

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