Polish Speaking Customer Service for Insurance industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a vacancy for Polish Speaking Customer Service Representatives in the insurance industry. This role offers a fantastic opportunity for individuals who are enthusiastic about providing assistance and support to clients seeking insurance solutions. As a customer service representative, you will utilize your fluency in Polish to effectively communicate with clients, addressing their inquiries and helping them navigate their insurance needs.
Key Responsibilities
- Manage customer inquiries related to insurance products, policies, and claims through phone, email, and chat in Polish.
- Provide clear and accurate information about coverage options and insurance procedures.
- Assist clients with policy modifications, renewals, and claims submissions.
- Resolve customer issues and complaints with professionalism and empathy.
- Document all customer interactions and maintain accurate records in the CRM system.
- Collaborate with underwriting and claims teams to facilitate a smooth customer experience.
- Stay updated on insurance regulations and company products to provide the best service.
Requirements