Polish Speaking Customer Service for Insurance industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an opportunity for Polish Speaking Customer Service Representatives in the insurance industry. This role is ideal for individuals who are dedicated to providing exceptional service while helping customers navigate their insurance needs. As a representative, you will assist clients in Polish, ensuring they receive the support and information they require regarding their insurance policies.
Key Responsibilities
- Manage customer inquiries related to insurance products, claims, and coverage options via phone, email, and chat in Polish.
- Provide detailed information on policy details, premiums, and benefits to assist customers in making informed decisions.
- Assist clients with the claims process, including filing and follow-up inquiries.
- Resolve issues and complaints in a timely and customer-focused manner, ensuring client satisfaction.
- Document all customer interactions accurately in the CRM system for future reference.
- Collaborate with internal teams to ensure the effective handling of customer requests and inquiries.
- Stay updated on industry trends and company offerings to provide accurate and helpful information to customers.
Requirements