Polish Speaking Customer Service for Biotechnology industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a new opportunity for Polish Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and are committed to providing top-notch customer support. As a representative, you will assist clients with their inquiries and provide information about biotechnology products and services in Polish.
Key Responsibilities
- Respond to customer inquiries related to biotechnology products and services via phone, email, and chat in Polish.
- Provide detailed information on product specifications, usage, and benefits to assist customers in making informed decisions.
- Assist customers with order placement, processing, and tracking.
- Resolve issues and complaints in a timely and efficient manner, ensuring high customer satisfaction.
- Document customer interactions accurately and maintain comprehensive records in the CRM system.
- Collaborate with internal teams to enhance the customer experience and address client needs.
- Stay current on industry trends and company offerings to provide relevant information to customers.
Requirements