Polish Speaking Customer Service for Aviation industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Aviation industry. This position is perfect for individuals who are passionate about travel and committed to providing excellent customer service. In this role, you will assist passengers and clients with inquiries regarding aviation services, ensuring a smooth and enjoyable experience.
Key Responsibilities
- Manage customer inquiries related to airline services, bookings, flight schedules, and policies via phone, email, and live chat in Polish.
- Provide information on ticket prices, travel regulations, and baggage handling processes.
- Assist customers with the booking process, changes, cancellations, and special requests.
- Resolve any issues or complaints promptly, ensuring customer satisfaction and comfort.
- Document all customer interactions accurately in the CRM system for future reference.
- Collaborate with operational staff to provide customers with real-time updates and support.
- Stay informed about aviation trends and service updates to enhance customer interaction.
Requirements