Nordic Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for passionate individuals who are enthusiastic about education and eager to assist students and educators in maximizing their learning experiences. As a part of our dedicated team, you will provide exceptional support to our clients and help them navigate our e-learning platform in a friendly and professional manner.
Key Responsibilities
- Respond to customer inquiries about educational products and e-learning services via phone, email, and live chat in German.
- Guide users through the registration process, course selections, and platform features.
- Assist in troubleshooting technical issues and ensure a positive user experience.
- Document customer interactions diligently and follow up to ensure resolution and satisfaction.
- Collaborate with educational teams to improve service offerings based on user feedback.
- Stay informed about industry trends and product updates to provide accurate information to customers.
Requirements