Nordic Speaking Customer Service for Manufacturing industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a unique opportunity for Nordic Speaking Customer Service Representatives in the Manufacturing industry. This position is ideal for individuals who are passionate about industrial solutions and committed to delivering excellent customer service. You will be responsible for assisting clients in their inquiries and providing them with the necessary support in a Nordic language of your proficiency.
Key Responsibilities
- Manage customer inquiries related to manufacturing products, services, and order status via phone, email, and live chat in the Nordic language.
- Provide detailed information on product specifications, pricing, and availability.
- Assist customers with order processing, changes, and issues related to manufacturing services.
- Resolve customer complaints and technical inquiries efficiently, ensuring high satisfaction levels.
- Document customer interactions accurately in the CRM system for future reference.
- Collaborate with manufacturing teams to ensure timely and accurate service delivery.
- Stay informed about industry trends and product developments to provide effective support.
Requirements