Nordic Speaking Customer Service for Logistics & Supply Chain industry
posted by: spj_bot
Mercier Consultancy MD is excited to present a job opportunity for Nordic Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This position is tailored for individuals who are enthusiastic about customer service and have an interest in logistics operations. In this role, you will assist clients in the Nordic region, ensuring they receive precise information and support related to their logistics needs through effective communication in their native language.
Key Responsibilities
- Manage customer inquiries regarding logistics services, shipment tracking, and supply chain processes via phone, email, and chat in Nordic languages (Danish, Finnish, Norwegian, or Swedish).
- Provide accurate information on service offerings, prices, and delivery timelines.
- Assist customers with order placement, changes, and issue resolution.
- Document all customer interactions accurately in the CRM system for optimal follow-up.
- Work closely with logistics teams to ensure timely communication of customer requests and service updates.
- Stay informed about industry trends and best practices to enhance the customer experience.
Requirements