Nederlandstalige Klantenservice Medewerker (Smart & Huishoudelijke Apparaten
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Mercier Consultancy MD is seeking a Nederlandstalige Klantenservice Medewerker (Dutch Customer Service Representative) for our Smart & Huishoudelijke Apparaten division. In this pivotal role, you will be responsible for providing exceptional customer service to our Dutch-speaking clients, addressing their inquiries and ensuring satisfaction with our smart and household appliances.
Key Responsibilities
- Handle customer inquiries regarding smart and household appliances via phone, email, and chat, ensuring a positive customer experience.
- Provide accurate information and troubleshooting assistance for our products to resolve customer issues effectively.
- Document customer interactions and feedback to help improve our services and product offerings.
- Collaborate with the technical support team to address complex customer inquiries and escalations.
- Stay updated on product knowledge and company policies to provide timely assistance.
- Assist in the development of customer service materials and training resources to enhance team performance.
Requirements