Italian speaking Technical Support Agent l Remote in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to offer a position for an Italian speaking Technical Support Agent working remotely from Greece. This role is perfect for individuals who have a strong technical background and are passionate about helping customers resolve technical issues related to our products. As a Technical Support Agent, you will provide critical support for our Italian-speaking clients, ensuring they receive the assistance they need in a timely and effective manner.
Key Responsibilities
- Deliver high-quality technical support to Italian-speaking customers via phone, email, and live chat.
- Diagnose and troubleshoot technical issues with products and software efficiently.
- Guide customers through step-by-step solutions and provide clear instructions.
- Document customer interactions and resolutions accurately in the CRM system.
- Collaborate with engineering and product teams to escalate complex technical problems.
- Stay updated on product changes and technical developments to provide accurate assistance.
Requirements