Italian Speaking Customer Service for Payment Solutions Provider in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to present a rewarding opportunity for Italian Speaking Customer Service Representatives for a Payment Solutions Provider, based in Greece. This role is tailored for individuals who are enthusiastic about financial services and dedicated to delivering exceptional customer support. As a representative, you will assist customers in Italian, addressing their inquiries related to payment solutions and ensuring a smooth customer experience.
Key Responsibilities
- Manage customer inquiries regarding payment processing, account management, and transaction issues via phone, email, and chat in Italian.
- Provide accurate information about services, fees, and payment platform features.
- Assist customers in troubleshooting technical issues related to payment transactions and solutions.
- Resolve customer complaints efficiently, ensuring high levels of satisfaction and retention.
- Document all customer interactions in the CRM system for accurate tracking and follow-up.
- Collaborate with internal teams to enhance customer service delivery and address client needs.
- Stay informed about industry regulations and updates to ensure compliance and provide relevant advice.
Requirements