Italian Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is pleased to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are enthusiastic about technology and have a knack for helping customers solve their technical challenges. As a key member of our team, you will provide exceptional support and guidance to clients, ensuring they maximize their use of IT services and products.
Key Responsibilities
- Manage customer inquiries related to IT products, services, and troubleshooting via phone, email, and chat in Italian.
- Provide clear instructions and technical support to customers experiencing issues with their IT systems.
- Assist customers in understanding product features and implementations.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with technical teams to escalate and resolve complex issues.
- Stay up-to-date with the latest IT trends and products to provide informed support.
Requirements