Italian Speaking Customer Service for Food Delivery Platform - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives for a renowned Food Delivery Platform, with the chance to work in the vibrant environment of Greece. This role is ideal for individuals who have a passion for food and excellent customer service skills. As a representative, you will assist customers in Italian, helping them navigate the platform and addressing their inquiries effectively.
Key Responsibilities
- Manage customer inquiries related to food delivery orders, account management, and payment issues via phone, email, and chat in Italian.
- Provide clear and detailed information about menu selections, pricing, and promotions.
- Assist customers with troubleshooting delivery issues and ensuring timely resolutions.
- Address customer complaints and queries promptly, ensuring high levels of customer satisfaction.
- Document all customer interactions accurately in the CRM system for efficient tracking and follow-up.
- Collaborate with internal teams to improve service delivery and enhance customer experience.
- Stay informed about food trends and promotions to provide relevant assistance and recommendations.
Requirements