Italian Speaking Customer Service for Consumer Electronics Company in Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to announce a position for Italian Speaking Customer Service Representatives for a leading Consumer Electronics Company in Greece. This role is ideal for individuals who are enthusiastic about technology and enjoy providing exceptional customer support. As a customer service representative, you will assist customers in Italian, addressing their inquiries and helping them navigate the world of consumer electronics.
Key Responsibilities
- Handle customer inquiries related to consumer electronics products, including features, specifications, and troubleshooting via phone, email, and chat in Italian.
- Assist customers with order placement, tracking, and modifications to their accounts.
- Provide technical support and guidance on product usage and setup.
- Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
- Accurately document all interactions and customer requests in the CRM system.
- Collaborate with sales and technical teams to provide comprehensive support to customers.
- Stay informed about current products, promotions, and emerging technologies to enhance customer interactions.
Requirements