Italian Speaking Customer Service for Aviation industry - Athens
posted by: spj_bot
Mercier Consultancy MD is excited to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the aviation industry, based in Athens. This position is perfect for individuals who have a passion for aviation and exceptional customer service skills. As part of our team, you will assist passengers and clients with their inquiries, ensuring a smooth and enjoyable experience while communicating effectively in Italian.
Key Responsibilities
- Address customer inquiries regarding flight schedules, ticket bookings, baggage policies, and other aviation-related services via phone, email, and live chat in Italian.
- Provide accurate and timely information while demonstrating a high level of customer care and professionalism.
- Assist customers in resolving issues related to booking changes, cancellations, and complaints.
- Document customer inquiries and interactions in the customer relationship management (CRM) system.
- Work closely with other departments, including operations and technical support, to ensure efficient service delivery.
- Stay updated on airline policies, procedures, and industry trends to provide informed assistance.
Requirements