Italian Speaking Customer Service for Automotive industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for Italian Speaking Customer Service Representatives in the automotive industry. This position is perfect for individuals who have a passion for cars and a strong commitment to providing excellent customer service. In this role, you will assist customers with their inquiries regarding automotive products, services, and support, ensuring a top-notch experience in Italian.
Key Responsibilities
- Manage customer inquiries related to automotive products, services, and repairs via phone, email, and chat in Italian.
- Provide accurate information about vehicle specifications, pricing, warranty options, and dealership services.
- Assist customers with appointment scheduling and follow-ups regarding vehicle maintenance.
- Resolve customer issues and complaints efficiently, ensuring satisfaction and quick resolution.
- Maintain accurate records of customer interactions in the company’s CRM system.
- Work closely with sales and technical teams to enhance the overall customer experience.
- Stay updated on industry trends and product knowledge to better assist customers.
Requirements