German Speaking Customer Service for Travel Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives at a prominent Travel Company, located in beautiful Greece. This role is perfect for individuals who are passionate about travel and committed to providing outstanding customer service. As a representative, you will assist customers in German, helping them with their travel inquiries and ensuring a delightful experience.
Key Responsibilities
- Manage customer inquiries regarding travel bookings, itinerary changes, and cancellations via phone, email, and chat in German.
- Provide detailed information about travel destinations, services, and company policies.
- Assist customers with the booking process, changes to itineraries, and any travel-related concerns.
- Resolve customer complaints swiftly and effectively, ensuring high levels of satisfaction.
- Document all customer interactions accurately in the CRM system for consistent follow-up and record-keeping.
- Collaborate with travel agents and various departments to enhance service delivery and customer experience.
- Stay informed about travel regulations, destination updates, and company promotions to assist customers effectively.
Requirements